Manager I, Customer Engineer

Who We Are\n\nApplied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips \u2013 the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world \u2013 like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. \n\nWhat We Offer\n\nSalary:\n\n$64,000.00 - $88,000.00\n\nLocation:\n\nHillsboro,OR\n\nYou\u2019ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible\u2014while learning every day in a supportive leading global company. Visit our Careers website to learn more. \n\nAt Applied Materials, we care about the health and wellbeing of our employees. We\u2019re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. \n\nKey Responsibilities\n\nWorks on technical customer inquires. Conducts customer trainings. Creates and maintains good customer relationships. Completes on time all documentation and reports.\n\nCoaches and directs assigned CE\u2019s. Is responsible for career planning, corrective action where necessary. Establishes objectives and performance reviews.\n\nCompletes on time all required management reporting for the area. Coordinates and plans the availability and workload of all CE\u2019s in the area for the mid term. Identifies and submits requests for additional manpower requirements in case of holidays, etc., of CE\u2019s in the area.\n\nAssures reporting and follow up of existing procedures by all CE\u2019s in the area. Responsible/owner for the coordination of projects to CE\u2019s in the area.\n\nKnowledge and active support of business plan. Maintains regular communication with Regional Office and Technical Support. Acts as focal point for all service related issues in the area.\n\nConducts and runs customer meetings. Supports Customer Engineers in the area.\n\nProvides Sales - and Technical support.\n\nResponsible for following departmental procedures to safeguard the health, safety and welfare of themselves and those around them who may be affected by their acts or omissions.\n\nFunctional Knowledge\n\n * Demonstrates understanding and application of guidelines, procedures and processes in own job family\n\n\n\nBusiness Expertise\n\n * Applies understanding of how own team is impacted by upstream work of other teams\n\n\n\nLeadership\n\n * Supervises day-to-day work and participates in the coaching and development of employees\n\n\n\nProblem Solving\n\n * Uses judgment based on practice and precedent to resolve issues related to production schedules and daily priorities\n\n\n\nImpact\n\n * Impacts the quality and timeliness of team\u2019s results and its contribution to team or department goals\n\n\n\nInterpersonal Skills\n\n * Uses tact and diplomacy to exchange information and handle sensitive issues\n\n\n\nPosition requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials\u0027 core values.\n\nAdditional Information\n\nTime Type:\n\nFull time\n\nEmployee Type:\n\nAssignee / Regular\n\nTravel:\n\nYes, 10% of the Time\n\nRelocation Eligible:\n\nNo\n\nThe salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.\n\nFor all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.\n\nApplied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.\n\nIn addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at [email protected], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.\n