Manager, Information Security, CX

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Manager, Information Security, CX

Position Summary

The Manager, Security Operations, is responsible for leading operational security and compliance activities supporting regulated environments, including FedRAMP-authorized systems and PCI-regulated environments. This role oversees vulnerability management, continuous monitoring, audit support, security readiness activities, and compliance operations across infrastructure and product environments.

This position leads the Security Operations team and works cross-functionally with Security, Infrastructure, Product Engineering, Platform Operations, Compliance, and external assessors to ensure security risks, compliance obligations, and operational control requirements are identified, communicated, tracked, and remediated appropriately.

The role requires a combination of technical security knowledge, operational leadership, organizational discipline, and strong cross-functional coordination skills.

Job Functions & Responsibilities

This job description is not intended to be all-inclusive, and employees may perform other related duties as assigned.

Education, Experience, & Skills

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.