Manager, Integration Technician/Engineer OR Audio Visual Integration Manager

FusionPoint, Inc. (FusionPoint) provides an array of Management Support, Document Lifecycle and AV/IT Services to the federal government and the private sector.  FusionPoint is a certified -SBA 8(a), WOSB 8(M), SDB and an SDVOSB company.

Primary Function
Manage strategic technology recommendations and oversee the audio visual integration support operation, including participation in all aspects of the integration projects from the design phase through to testing and client training. Provide technical expertise to the Management Team and Clients, offering state-of-the-art solutions and forward-thinking approaches to system design. 
 
Responsibilities AND DUTIES

• Continually research and provide evaluation on industry-wide technology trends
• Provide expert-level familiarity with AV systems and equipment; intuitively interact with new equipment and applications with ease and familiarity
• Manage the full life cycle of integration projects; take the business requirements from the client and define the full integration design in support of their communication goals
• Manage operational aspects of integration projects and scope
• Manage the clients’ expectations with regards to scope and timeline
• Serve as the communication hub between the client, the implementation team and the management team by effectively and regularly communicating integration project expectations to project team members and stakeholders.
• Serve as liaison between the team and facilities contractors responsible for installing components critical to AV operations (power, data etc.). Ensure a timely and accurate integration of these non AV components within the installation timeline.
• Establish integration documentation and ensure proper metrics and utilization are tracked
• Facilitate meetings as needed to keep project on track and project teams/stakeholders well informed on project status; Resolve and/or escalate issues in a timely fashion
• Create/update drawings as needed for room modifications and installations
• Provide regular equipment recommendations for upgrade and maintenance
• Maintain project stability and velocity by proactively managing changes in integration project scope, identifying potentials pitfalls and devising contingency plans
• Supervise AV Installers and Installation teams. Motivate teams to work together in the most efficient manner, mitigating team conflict and communication problems
• Perform Quality Control (QC) procedures to assure completed installation meets original design and intent requirements including, but not limited to, VC operation, PC/Laptop connectivity and display, audio and video performance both in room and to far end, configuring VC codec options, and control system operation from a user’s perspective.
• Post room QC create punch list and manage installer fixes as needed.
• Carry out basic engineering troubleshooting in existing conference rooms; proactively provide ideas to improve users and technicians’ experience in the room
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 SKILLS REQUIREMENTS 

• Self-motivation to research and test new technologies; enthusiasm for technology solutions and new approaches to familiar challenges
• In-depth knowledge of legacy and cutting-edge multimedia systems and equipment used in best-in-class conference centers
• Candidate must have a commitment to excellence and to ongoing education in A/V, engineering or IT and to the mastery of his or her craft
• Strong writing and engineering documentation skills
• Strong analytical, problem-solving and troubleshooting skills related to A/V design & equipment
• Experience installing cable pathway systems (cable trays, cable racks, J-hooks or D-rings).
• Experience installing, terminating, testing, labeling, and documenting horizontal, backbone and other cables.
  Test, troubleshoot, and document test results for cabling and audio visual equipment.
• Assist with mounting of Flat Panel Televisions and Brackets; and Loudspeakers
• Ability to dump code into control systems and perform onsite tweaks and adjustments
• Knowledge of various AV connectors and terminations including soldering connectors and components
• Ability to interface effectively with a variety of people including team personnel, clients and vendors to establish productive, ongoing relationships
• A strong sense of urgency in solving customer requests to ensure timely resolution is critical
• Ability to maintain high level of professionalism in a multicultural corporate environment
• Proficiency in Microsoft Office, CAD and/or Visio.
• Familiar with all types of AV equipment and control systems, including CRESTRON, Extron, and AMX
• Understanding of LAN/WAN hardware and software for switches, hubs, routers, bridges, modems, multiplexors, point-to-point data circuits via copper and fiber for audio and video
  • Experience in infrastructure and network environment performing Cisco network engineering (hardware and software), network design, and implementation of LANs, WANs, and Wireless Local Area Networks, CCNA preferred.
• Ability to liaise with other departments and contractors to coordinate and facilitate installation process and progress.
• Ability to liaise with manufacturers and integrators to install, test and recalibrate new and newly repaired gear
• Ability to read and notate on high-level schematics, signal flow diagrams and construction drawings

EDUCATION, EXPERIENCE AND CERTIFICATIONS

• Minimum 10+ years A/V, VTC, and integration experience
• 5+ years’ experience in design, installation and integration
• Experience with Video or AV Engineering and Maintenance
• Bachelor’s degree in Electronic Engineering, Communications or related field. Technical school training with equivalent experience also considered.
• Familiarity with the Crestron product line, with the ability to pass the DMC-E (DigitalMedia Certified Engineer); Beginner Crestron programming skills; working knowledge of teleconferencing systems such as; Polycom and Tandberg/CISCO
• Infocomm CTS, CTS-D and/or CTS-I, PMP certification are desired
• Secret Clearance desired