Job Responsibilities

The Information Technology Manager is responsible for the direction, supervision and management of Information Technology Department. The Information Technology Manager will manage computer hardware, software, and network systems and plans, organizes, and implement property level IT projects. Directs support functions to meet end user requirements

License Level: This is a key level position and requires a key license.

Essential Duties/Core Competencies

• Leads, manages, plans, and directs the activities of all IT Technical and Support resource for the property.
• Provides Tier I and Tier II level technical IT support for all corporate and property bases casino information systems and for vendor management for various casino business systems.
• Assigns work and responsibilities, directing employees, scheduling and training to ensure that the work group operates at maximum efficiency.
• Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout assigned departments.
• Facilitates and ensures that performance reviews of all employees within department are complete on a yearly basis.
• Coordinates information technology business requirements with Senior Executives, Leaders, and Department Heads.
• Assists and receives directions from senior property management to effectively utilize information technology to further property profitability or increase efficiencies.
• Manages assigned projects by coordinating with vendors and company personnel.
• Develops and manages operations and capital budget for the IT Department.
• Specifies equipment and systems for projects: recommend hardware and software needed for systems.
• Assigns personnel to projects, specific properties, and manages shift work schedule for all personnel assigned to IT Department.
• Recommends certain training curriculum needed for staff members to complete tasks.
• Communicates directly with senior corporate executive regarding status of computer business systems.
• Meets the variable ad-hoc resource demands and is responsible for resolving the issues presented within the time period required by priority and severity of the request.
• Performs other tasks as assigned.

Core Competencies: 

• Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive
• Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success 
• Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations
• Demonstrates the initiative to present new ideas and perspective to create positive results
• Exhibits respectful consideration of viewpoints, situations and others
• Puts the guest at the forefront of every decision

Work/Educational Experience

• Must be at least 18 years old and have the ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations.
• Technical Capacity
• Problem Solving/Analysis
• Communication Proficiency
• Work Independently
• Excellent communication skills
• Leadership skills and ability to manage team members

Essential Requirements

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents.  Ability to respond to common inquiries from other Team Members or guests. Fluency in English required.  Ability to write detailed instructions and correspondence.  Ability to effectively present information in one-on-one and small group situations.

Physical and Mental Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Team Member is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifteen (15) pounds, and prolonged sitting during the shift. 

Mathematical Skills & Reasoning Ability:

Ability to compute complex mathematical calculations. Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to decipher various reports and maintains reports upon request with strong decision-making and problem-solving skills. Ability to work well under pressure and deadlines.

Work Environment

The work environment characteristics described here are representative of those that exists while employees are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying schedules to reflect the business needs of the property.

The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.

Pay Transparency: $73,550 - $140,000

Working at Resorts World:

Resorts World New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences. We are looking to hire an enthusiastic and dedicated team of professionals.