Manager, IT Service Assurance Systems - Enterprise & Wholesale

Job Description

We are currently looking for an Manager, IT Service Assurance Systems - Enterprise & Wholesale to join our growing team! In this role, you will be responsible for managing software development & support teams for E&W within the Brightspeed's service assurance systems development organization. Products include but are not limited to TDM, Ethernet and SDWAN. You will play a key role in modernizing Lumen’s legacy systems that we will acquire. You are expected to have a broad experience with software development, product delivery, agile, descopes and cloud computing. You will be capable of leading the team by example and by contribution, as the teams develop and ship features. This role requires a love of learning and problem solving, and the ability to guide a team towards implementing architectures and solutions.

You will report directly to the Director, Service Assurance Systems.

As Manager, IT Service Assurance Systems - Enterprise & Wholesale, your duties and responsibilities will include:

Lead the design and implementation of Service Assurance systems specific to E&W business

Coordinate and drive the delivery across IT and Business partners in a multi-vendor environment through the SDLC – requirements, architecture, design, development, testing, deployment, and support

Hands-on involvement as needed in all areas of SDLC – development, debugging, verification and testing, production monitoring and performance analysis

Lay out enterprise architecture and design for systems and applications spanning multiple departments and organizations

Review, document and publish the architecture, interfaces, and design documents based on sessions with IT and business partners and existing artifacts

Translate business requirements to software specification and requirements

Track and manage IT KPIs and OKRs; leverage the larger delivery ecosystem to drive target achievement

Generate reports and metrics for IT and business reviews, preparing updates for executive leadership

Work closely with senior management, analyzing long-term business goals and suggesting ways the organization might achieve these goals with technology

Influence, negotiate, build consensus, and align with peer engineering, product, business teams and vendor partners on solutioning and implementation

Provide industry knowledge, experience, and best practices to help the team stay ahead of the curve in keeping our technology stack cutting edge