Manager, IT Service Desk, East Coast

ABOUT THE TEAM
We are seeking an experienced and dynamic IT operations leader located at Arsenal-1 (Columbus,OH) to oversee east coast region of the United States. The successful candidate will be responsible for ensuring the smooth and efficient performance of all IT-related functions, including network management, data security, hardware and software support and user assistance.

ABOUT THE JOB

WHAT YOU’LL DO

The responsibilities outlined below encapsulate the main duties of the role, highlighting leadership, technical expertise, strategic alignment, and operational management aspects of the position.

• Manage and supervise the IT operations team (East Coast), providing leadership, guidance, and training.


• Oversee the maintenance and enhancement of IT systems, ensuring reliability, performance, and security.


• Champion IT policies and procedures to ensure compliance with industry standards and regulatory requirements.


• Coordinate with the larger Enterprise IT Operations team to align regional IT strategies with the organization's overall objectives.


• Collaborate with key stakeholders across the organization to analyze business requirements and develop solutions for IT needs.


• Provide technical expertise and support in resolving escalated IT issues.


• Monitor IT operations performance for the region and generate regular reports for senior leadership.


• Participates in after hours on-call support for computer, network and systems issues.

REQUIRED QUALIFICATIONS

• Bachelor's degree in Computer Science, Information Technology, or related field; MBA or Master's degree preferred.


• 10+ years of experience in IT with a minimum of 5 years in enterprise management roles.


• Strong leadership and team management abilities.


• Strong technical knowledge of network and systems infrastructure and cloud services.


• Proven track record of managing IT projects and leading technical teams.


• Excellent problem-solving and analytical skills.


• Outstanding communication and interpersonal abilities, with a focus on customer service.


• Ability to travel as needed.


• Eligible to obtain and maintain an active U.S. Secret security clearance.

PREFERRED QUALIFICATIONS

• Relevant certifications (ex. PMP, CompTIA, ITIL, CISSP, Microsoft, Cisco).


• Experience with Zoom and VTC related hardware and software.


• Understanding of ITIL framework and its application.


• Experience in a Zero trust/beyond corporate environment.


• Experience in leading technical teams in hardware manufacturing businesses.

The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including: 

Healthcare Benefits 

• US Roles: Comprehensive medical, dental, and vision plans at little to no cost to you. 


• UK & AUS Roles: We cover full cost of medical insurance premiums for you and your dependents. 


• IE Roles: We offer an annual contribution toward your private health insurance for you and your dependents. 

Additional Benefits 

• Income Protection: Anduril covers life and disability insurance for all employees. 


• Generous time off: Highly competitive PTO plans with a holiday hiatus in December. Caregiver & Wellness Leave is available to care for family members, bond with a new baby, or address your own medical needs. 


• Family Planning & Parenting Support: Coverage for fertility treatments (e.g., IVF, preservation), adoption, and gestational carriers, along with resources to support you and your partner from planning to parenting. 


• Mental Health Resources: Access free mental health resources 24/7, including therapy and life coaching. Additional work-life services, such as legal and financial support, are also available. 


• Professional Development: Annual reimbursement for professional development 


• Commuter Benefits: Company-funded commuter benefits based on your region. 


• Relocation Assistance: Available depending on role eligibility. 

Retirement Savings Plan 

• US Roles: Traditional 401(k), Roth, and after-tax (mega backdoor Roth) options. 


• UK & IE Roles: Pension plan with employer match. 


• AUS Roles: Superannuation plan. 

The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process. 

Data Privacy

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