Manager IT Software Engineering

This position will be located onsite in our Columbus, OH office. You will be required to be onsite Monday through Thursday each week.

The Manager IT Software Engineering at Safelite leads agile technology teams and is focused on building and operating digital experiences (websites and/or mobile apps) for Safelite clients and consumers.

This is a people-first leader and will lead teams responsible for application development, with direct reports that include Software Engineers and System Analysts. They are responsible for growing associates in all aspects of the development lifecycle, and have strong technical background to adopt new technologies, establish and enhance development practice to deliver the highest degree of software quality while accelerating speed to market.

The Manager IT Software Engineering has knowledge in leading agile practices, continuous development methodologies, driving automated test-driven development, and has a working knowledge of integration and architecture solutions. They also work with IT Senior Management to develop product or product team direction and vision that ensures alignment with business strategy.

What You’ll Do

• People leadership, one-on-ones, team meetings, associate engagement, associate development, succession planning, interviewing, hiring, performance management, and feedback; train, coach, and mentor team members on technical skills and soft skills.
• Lead agile development teams that include multiple roles, ensure quality deliverables, and following Safelite SDLC; interacting with resource managers to ensure staffing of QA, BA, and DevOps roles; manage sprints, Scrum ceremonies, Jira/Confluence.
• Act as the product/domain area subject matter expert when meeting with product owners, peers, business stakeholders, and Safelite leadership.
• Lead the development, implementation, and delivery of successful large-scale, critical and/or difficult software efforts involving significant work (can be new software or a refactor of existing software).
• Collaborate with Safelite IT functions, including Cloud Engineering, Network, Infrastructure, and other application development teams.
• Collaborate with IT Senior Management to develop products, team direction, and vision that ensures alignment with business strategy.
• Drives team expectations and goals to ensure the success of the department in alignment and support of Safelite and IT goals.
• Creates project and team staffing plans and determines resource needs based on budget, team workload, and project requirements.
• Effectively communicates project delivery and milestones, workforce capacity, resource plans, risks/issues, and priorities.
• Establish monitoring and production support procedures; identifying gaps through incident root cause analysis (RCA) and planning improvements to application; improves operations documentation
  Manages product team or project budget, shares budget status, and creates budget planning forecasts.
• Lead team activities including design, development, validation, and/or configuration of IT systems that meet technical specifications and end-user requirements.
• Understanding multiple applications within a function and how they interact to achieve the objectives of the function.
• Recognize trends for larger-scale development needs within and across teams and build plans to develop skills.
• Maintain relationships with vendors for support.
• Establishes and maintains key performance indicators for the practice of software engineering.
• Leads vendor review and selection process as appropriate.
• Leads team engagement action planning and creates a plan, follows through to help the team complete items.
• Identify opportunities and efficiencies and take action to improve the delivery process.
• Identify ongoing risks and pain points throughout project experiences to develop and implement internal mitigation measures to meet customer needs.
• Innovate new solutions and identify new technology/tools to meet product and user requirements.
• Deliver compelling presentations, architectural blueprint documents, and requirements-gathering workshops to influence the strategic direction of projects and lead teams through solution designs.

What You’ll Need

• Bachelor's Degree Computer Science or equivalent experience Required.
• Experience building and operating applications using Agile/Scrum methodology Required.
• Experience building and operating applications using modern technologies like microservices and cloud-based platforms Required.
• Experience with management and supervisory practices; managing others and applying management principles to practical work situations Required.
• Experience with managing individual contributors Required.
• Experience managing projects and programs Required.
• Experience managing project and product budgets Preferred.
• Minimum 4-6 years relevant Experience required.
• C#, .NET (High proficiency).
• HTML/CSS (High proficiency).
• JavaScript (High proficiency).
• Experience in web development and responsive design (High proficiency).
• Experience with Vue.JS/Knockout/Bootstrap or equivalent frameworks
  (High proficiency).
• Experience designing and building infrastructure and web services at large scale (High proficiency).
• Strong engineering background, ideally experienced with large scale data/distributed systems (High proficiency).
• Full stack experience (High proficiency).
• Experience with cloud-based platforms and container services (AWS/GCP/Azure) (High proficiency).

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