Manager, Loyalty Program Analytics

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

Responsible for leading the structure and execution of analytical projects, providing thought leadership across their vertical, managing direct reports, and partnering with other Loyalty teams to deliver on key project milestones and outcomes. Acts as thought partner with all areas of the Company, including executive leadership, operations, merchandising, marketing and e-commerce.

Key Responsibilities:

• 10% Partner with the business to conceptualize business issues and translate into appropriate analytical approaches
• 30% Analysis of large amounts of customer data to isolate key trends and business opportunities and develop actionable solutions and recommendations
• 30% Development and delivery of effective presentations that summarize complex analyses and inform business decisions
• 20% Coordination of the activities of internal and outsourced customer analytics resources
• 10% Build trusted relationship with business partners

Direct Manager/Direct Reports:

• Position reports to Sr Manager Loyalty Program Analytics
• This position has direct reports

Travel Requirements:

• Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Masters degree or MBA

• Experience using statistics/analytics in a business or marketing setting

• Experience with writing database queries and working with enterprise database tools

• Familiarity with extremely large customer and transaction-level data set​

• Prior experience with SQL, Python and Tableau

• Retail experience and/or interest

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience:

• 4

Competencies:

• History of outstanding performance in strategic thinking and analysis
• Experience managing all aspects of discrete projects/workstreams (relationship management, data collection, analysis, interpretation, document development, communication)
• Ability to develop frameworks and approaches to break complex business questions into addressable pieces
• Experience extracting data from and manipulating large data sets (using SAS, SQL, R, etc.)
• Familiarity with data mining statistical methods (Regression, factor analysis, clustering, etc.)
• Experience with creative data visualization techniques
• Experience developing executive-ready communication materials and presenting them to senior stakeholders
• Ability to work closely with peers and manager in flat team structure
• Demonstrated history of continuously learning new analytical techniques and approaches
• Ability to interpret and translate outputs from complex analyses into business language