Manager, Marketing Operations - Commercial Operations

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what\u2019s next.\n\nThe Team \n\nCommercial Operations empowers the Marketing Partnerships team to develop and execute programs with partners, brands, and advertisers, while maintaining operational excellence. We do this by delivering the most effective tools and workflow systems that enable the team to drive revenue at scale. The team is visible throughout the entire Partnerships and Ads organizations, and works in a highly collaborative and cross-functional environment. \n\nThe Role \n\nThe Marketing Operations Manager leads program management for Marketing Partnerships\u2019 creative project management tools, owning implementation and optimization so that our creative teams can operate and unlock insights at scale. This role drives discovery to identify pain points and workflow improvements, translates user needs into future-proofed systems, manages a prioritized roadmap, and owns communications. They will partner with global Creative teams, Product, and external vendors. \n\nKey Responsibilities\n\nProgram Management of Creative Project Management Tools\n\n * Own Program Management for creation and maintenance of Creative project management tools in Airtable (and other solutions)\n\n * Lead the discovery phase to identify pain points, workflow adjustments, and scalable, future-proofed solutions\n\n * Facilitate communications and drive alignment on Marketing Partnerships\u2019 requirements in roadmap, and execute against priorities \n\n * Educate Marketing Partnerships\u2019 team on solutions and new features\n\n * Identify risks and misalignment to projects and reduce the impact of potential risks by developing a plan to manage, eliminate, or limit setbacks\n\n * Own meetings and communications with key stakeholders across the Marketing Partnerships Creative teams and ensure proper support is provided to users\n\n\n\n\nOperations Management\n\n * Provide low-lift Airtable (or other no-code, low-code) solutioning for team\n\n * Build frameworks to enable user permissioning at scale\n\n * Set the operational infrastructure to unlock key reporting and insights for Creative leadership\n\n * Partner with cross-functional stakeholders on solution-building when necessary\n\n\n\n\nUser Experience \u0026 Feedback Management\n\n * Collect, analyze, and prioritize feedback from Marketing Partnerships\u2019 Creative teams \n\n * Translate user needs into actionable system improvements and feature requests\n\n * Own \u0026 prioritize roadmap of proactive enhancements \n\n * Communicate updates and resolutions back to Marketing Partnerships Creative stakeholders\n\n\n\n\nThe Ideal Candidate has...\n\n * 6+ years of experience in a highly cross-functional Marketing Operations, Creative Strategy \u0026 Operations, or Creative Program Management role\n\n * Fluency in Airtable and other no-code, low-code solutions\n\n * Experience in program management creative workflows strongly preferred\n\n * Ability to operate in ambiguous situations and think on your feet to solve challenges and problems\n\n * Strong communication skills with a proven ability to socialize, explain, and \u201csell\u201d new and complex strategies, practices, and workflows\n\n * Experience in relationship building with global marketing teams\n\n * Passionate about using AI to enhance workflows\n\n * High tolerance for change, and the capacity to accomplish enormous amounts of work in a fast-paced, ever-changing environment\n\n * Respect, understanding, and enthusiasm for the Netflix culture\n\n\n\n\nGenerally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $215,000.00 - $346,000.00.\n\nNetflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here. \n\nNetflix is a unique culture and environment. Learn more here.\n\nInclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.\n\nWe are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.\n