Manager, Medical Information

Axsome Therapeutics, Inc. is a biopharmaceutical company developing and delivering novel therapies for the management of central nervous system (CNS) disorders. The Axsome team is a lean, dynamic group of individuals committed to addressing unmet needs for patients with CNS disorders. Axsome is based in New York City. 

About This Role 

Axsome Therapeutics is seeking a Axsome Therapeutics is seeking a Manager, Medical Information. The Manager of Medical Information will be responsible for providing accurate, timely, fair-balanced medical information in response to medical inquiries from internal and external customers. This role will be responsible for the creation and maintenance of medical information content that will be used to respond to Medical Information inquiries for Axsome products.   

This role is based at Axsome’s HQ in New York City with an on-site requirement of at least three days per week. We are unable to consider candidates who are looking for fully remote roles.  

Job Responsibilities and Duties include, but are not limited to, the following: 

•  Provide high quality, balanced, and timely responses to unsolicited medical and pharmaceutical inquiries regarding Axsome products from healthcare professional and consumers. 


• Develop evidence-based standard and custom response documents and FAQ responses on topics related to Axsome products.


• Provide training to call center on medical information content and processes


• Work with call center in handling inquiries requiring escalation and customized responses


• Assist with review of content in promotional and medical materials to assure scientific rigor and quality


• Maintain a high level of product and disease state expertise to produce the highest quality of medical information support to both internal and external customers.


• Continuous monitoring of medical information inquiry trends to ensure appropriate content strategy and as well as communication to the wider organization


• Support medical information booth activities during professional scientific meetings/medical congresses.


• Continuous improvement of Medical Information processes and deliverables


• Understand and comply with appropriate ethical, legal, and regulatory standards, including those for responding to unsolicited requests for product information.


• Identify and report adverse events and product quality complaints to Pharmacovigilance and Quality Assurance per corporate policies.


• Ad hoc project support as needed for efforts in Medical Information and Medical Affairs. 

Requirements / Qualifications 

• Advanced degree required. PharmD preferred 


• Minimum of 1-2 years of pharmaceutical/biotechnology industry-based medical information experience required. Will consider relevant Fellowships


• Understanding of applicable regulations that govern medical information activities


• Proven ability to effectively research, interpret, and assess medical/scientific data. Proficient in searching medical literature databases


• Ability to work on site Monday, Tuesday & Thursday 

Experience, Knowledge and Skills 

• Excellent verbal and written communication skills including ability to present to both internal and external partners and write/summarize scientific and clinical data 


• Demonstrate strong attention to detail  


• Strong organizational skills, including the ability to prioritize independently with minimal supervision and collaborate to problem solve


• Prior experience working in Veeva MedComms or other content management or medical information platforms

Salary & Benefits 

The anticipated salary range for this role is $118,000 - $128,000. We encourage candidates of all levels to apply as there may be flexibility on final job title and responsibilities. The salary offer will be based on a variety of factors, including experience, qualifications, internal equity and location. Axsome offers a competitive employment package that includes an annual bonus, significant equity and a generous benefits package. 

Axsome is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, sexual orientation, gender identity, ancestry, citizenship, marital status, physical or mental disability, medical condition, veteran status, genetic information, or any other characteristic protected by federal, state, or local law. 

Axsome Therapeutics does not accept unsolicited resumes from recruiters or third-party recruitment agencies and will not pay placement fees for unsolicited candidates that are sent to hiring managers, the HR team or other Axsome team members. Only approved vendors who have been explicitly asked to support a specific search will receive access to our Applicant Tracking System to submit candidates for consideration.