Manager, Member Services

Position Summary/Overview:
The ESOP Association (TEA) is the leading national trade and professional association representing employee-owned companies and the professionals who provide services to those companies (such as attorneys, accountants, financial advisors, trustees). The ESOP Association is headquartered in Washington, DC.
The Manager of Member Services will work with the Membership department to provide support to ESOP Association members. This person will update and maintain membership records, assist with incoming calls and member inquiries, conduct monthly invoicing and serve as the registrar for ESOP Association meetings. The ideal candidate will strive to ensure steady and consistent services are being provided to our members and potential members.
The Manager of Member Services must be a person who acts consistent with the values of TEA as expressed through the Association’s vision, mission, and culture. The Manager is an approachable individual with excellent communication skills, is diligent and accurate with their work, can adhere to deadlines and has strong project management skills.
Essential Duties & Responsibilities:
Member Services (70%)
Serve as primary membership service representative by responding to and directing incoming inquiries and requests for assistance received by phone and email.
Maintain membership records within the Association’s database and ensure accuracy of data.
Manage the membership lifecycle through activities

(i.e., creating membership invoices, welcome packets, taking payments, etc.)
Managing inventory of product orders through our online store.
Assist in the development and implementation of strategies and communications that support recruitment of new members and retention of existing members.
Solicit membership feedback and o?er innovative ideas for membership recruitment, retention, and engagement.
Conferences, Meetings, and Other Services (30%)
Assist members with their registration for national conferences and chapter conferences.
Provide support, onsite or remotely, for events and other activities as assigned.
Provide support for The ESOP Association exhibit booth at the Employee Owned Conference
Education & Experience:
Bachelor’s degree or equivalent work experience
Previous experience in a member services/admin role.
Experience using Fonteva or Salesforce preferred.
Outstanding verbal and written communication, organizational and time management skills.
Association experience is a plus.
Travel Requirements:
Occasional travel is necessary, approximately 0-10%
TEA is an equal opportunity employer that values diversity. All employment is decided on the basis of qualifications, merit, and business need. TEA offers a competitive salary and benefits package.
How to Apply:
Interested individuals should send a

cover letter and resume

to [email protected].
TEA is currently hiring in multiple areas, so please include a reference to the position in the subject line: TEA Manger, Member Services– [Your Name].

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