Manager, Merchant Communications

Develop and implement strategic communication plans to support business goals. Oversee the creation and distribution of communication materials across various channels. Manage relationships with media, stakeholders, and partners to enhance the company's reputation. Analyze communication metrics and adjust strategies to improve effectiveness. Collaborate with senior leadership to align communication efforts with corporate objectives. Provide guidance and mentorship to the communications team, fostering professional growth. External Storytelling: Support and execute external communication strategies that showcase the company's SMB/B2B and financial services product offerings and story to media, customers, industry influencers, and the broader public. Collaborate with subject matter experts to create compelling content, including articles, blog posts, and sponsored content. Collaborate with SMB and financial services business and marketing teams on product launches, enhancements and promotion. Cultivate brand advocates within the organization and empower them to share our SMB and financial services stories through various channels. Work closely with external agencies and partners to scale storytelling efforts, manage deliverables, and ensure message consistency across channels. Support measurement frameworks that evaluate the impact of external communications and optimize future initiatives based on performance data and industry benchmarks. Monitor and help the team address potential issues. Support communications for leaders within small business and financial services team, developing and executing communication strategies that align with leadership vision and business objectives. Support the development and execution of internal communication strategies that keep employees informed, engaged, and aligned with the organization's mission and business priorities. Coordinate and optimize internal platforms and communication channels to ensure transparency, foster collaboration, and drive effective information flow throughout the organization. 5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. 5 years of experience in corporate, finance, tech or B2B/merchant communications Experience working in AI or supporting brands in the AI industry preferred Exceptional written and verbal communication skills, with ability to convey complex financial concepts to various audiences Strong media relations expertise, including the ability to identify appropriate reporters, media outlets and platforms for targeted outreach based on subject and strategic business goals Experience working with executives and in collaborative environments Track record of supporting successful external storytelling campaigns Familiarity with current communications trends and a passion for businesses through innovative approaches Proficient in Microsoft Word and PowerPoint; experience using visual design platforms such as Canva is preferred