Manager, MT Privacy Support Services

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As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Legal & Compliance

Job Sub Function:

Enterprise Compliance

Job Category:

Professional

All Job Posting Locations:

New Brunswick, New Jersey, United States of America, Washington, District of Columbia, United States of America

Job Description:

We are searching for the best talent for Manager, MT Privacy Support Services to join our Privacy organization. This position is located in New Brunswick, NJ or Washington, DC.

An internal pre-identified candidate for consideration has been identified. However, all applications will be considered.

Position Overview

The Manager, MT Privacy Support Services, is a key member of the MT Privacy Global Support Team responsible for providing expert operational guidance, hands‑on assistance, and process enablement to business partners across Commercial, R&D, and regional organizations. This role reports to the Director of Support Services and supports the execution of the Privacy Function Deployment Standard (PFDS) and helps the business, in their role as the first line of defense, to complete required privacy compliance activities and manage risks associated with personal data.

The Manager role within this Support Team will focus on lower-risk support and processes versus the Senior Manager roles.

Primary responsibilities of the MT Privacy Support Manager include:

• SPOC for Privacy Stewards to get answers and engage with GPO process owners
• PFDS deployment support
• Impact Assessment (XIA) support for Medium lower-risk matters Providing compliance guidance & XIA approval for lower-risk matters

Managers are well versed in the J&J Privacy Program and the essential GPO Global Processes, including but not limited to:

• Privacy Impact Assessments
• ROPAs
• Risk evaluations
• Third‑party privacy diligence
• Data Subject Rights (DSR) and individual rights operations
• Privacy policies, standards, incident support, audits, and self‑assessments
• Privacy tools, technologies, and user enablement

In addition, they have access to and are knowledgeable about the latest guidance on regulatory requirements.

Key Responsibilities

Business Support & Operational Guidance

• Provide subject‑matter support to business users, Privacy Stewards, and project teams as they complete PFDS‑required activities.
• Guide stakeholders through privacy workflows, tools, and documentation requirements across assigned functional areas.
• Troubleshoot process, access, and system issues; escalate complex matters to regional or global privacy leadership as needed.
• Ensure consistent interpretation and application of privacy policies, controls, and regulatory expectations.

Issue Resolution & Escalation Management

• Serve as an escalation point for questions or challenges raised by regional privacy leads, business teams, or partners.
• Address issues requiring detailed process knowledge, workflow clarification, or specialized privacy expertise.
• Partner with MT Region Privacy Directors to support regional consistency and resolve cross‑functional challenges.
• Partner closely with the GPO back-office teams who develop our programs, policies, standards, controls, processes and tools.

Process & Program Improvement

• Collect user insights, pain points, and recurring issues based on frontline support interactions.
• Provide actionable recommendations to Global Process Owners (GPO) to enhance privacy tools, processes, and operational standards.
• Participate in user testing, pilot programs, communications, and training initiatives supporting privacy program evolution.

Training, Enablement & Communication

• Develop or refine job aids, FAQs, guidance materials, and training content to support business adoption.
• Conduct live enablement sessions or targeted outreach to strengthen user understanding and compliance execution.
• Help ensure awareness of process changes, new requirements, and system updates.

Compliance Execution & First‑Line Support

• Support the business in meeting regulatory and internal privacy obligations across PFDS activities.
• Provide guidance during assessments, audits, incident reporting, and other compliance activities as assigned.
• Monitor workflow performance and proactively identify opportunities to improve completeness, quality, or efficiency.

Required Qualifications

• 3+ years of experience in privacy, data protection, compliance, risk management, or a related discipline.
• Demonstrated experience supporting operational processes, governance frameworks, or risk‑based workflows.
• Working knowledge of global privacy laws and regulatory concepts (e.g., GDPR, CCPA/CPRA, LGPD).
• Ability to translate privacy requirements into practical guidance for business teams.
• Solid analytical, problem‑solving, and issue‑resolution capabilities.
• Excellent communication and stakeholder management skills across diverse regions and functions.

Preferred Experience

• Experience working with enterprise‑level privacy tools (e.g., OneTrust) or GRC/workflow systems.
• Background in highly regulated, global industries (e.g., life sciences, healthcare, technology).
• Experience in process optimization, user support, or operational continuous improvement.

Role Flexibility and Impact

This role is intentionally designed for flexibility and may shift over time to support program growth, business needs, or rotating areas of specialization. Regardless of assignment, the Manager serves as a key enablers of the MT Privacy Program and is essential to bridging the needs of frontline business users with the strategic direction of global privacy governance.

If you are under 18 years of age, you (the candidate) may need to obtain the necessary working papers or other documentation required by state law to start the assignment, as well as get a parent’s consent for the background check. 

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.  

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation,  external applicants please contact us via https://www.jnj.com/contact-us/careers .Internal employees contact AskGS to be directed to your accommodation resource
 

Required Skills:

 

 

Preferred Skills:

Audit and Compliance Trends, Coaching, Compliance Management, Compliance Policies, Compliance Risk, Confidentiality, Consulting, Controls Compliance, Developing Others, Internal Auditing, Investigation Techniques, Legal Function, Legal Services, Policy Development, Process Improvements, Tactical Planning, Technical Credibility

 

 

The anticipated base pay range for this position is :

$102,000.00 - $177,100.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits