Manager, Naven Health Quality, Risk and Safety

Delivering an exceptional infusion experience, everywhere. Delivering on our unyielding commitment, always.

Naven Health is a nationwide home infusion nursing network and clinical platform focused on delivering specialized, truly exceptional infusion care. With over 1,600 team members, including over 1,500 nurses, we are a company aligned to the values of the nurses at our center – to provide an exceptional infusion experience, everywhere. Naven Health delivers home infusion services for a broad range of specialized therapies, as well as clinical trial services and special programs for pharmaceutical manufacturers. Joining the Naven Health team means being a part of a dynamic and growing organization that is dedicated to our customers, our teammates, and the patients we serve.

Job Description Summary:

The Manager, Quality, Risk & Safety is responsible for the leadership and oversight of the organization’s Quality Assurance, Risk Management, and Patient Safety programs. This integrated role ensures regulatory compliance, mitigates organizational risk, and fosters a culture of continuous improvement and safety. Working closely with Senior Leadership and cross-functional teams, this position supports proactive monitoring, issue resolution, and development of high-reliability systems that promote exceptional clinical outcomes and patient safety.

Job Description: ​

Job Responsibilities (listed in order of importance and/or time spent)

• Lead the daily operations of the Quality Assurance program, ensuring alignment with organizational goals and regulatory standards.

• Complete the quarterly Clinical Quality Improvement (CQI) project, presenting findings to Senior Leadership and the Governing Body.

• Monitor quality and compliance trends, proactively identifying areas of risk and improvement.

• Collaborate with leadership and clinical teams to develop and implement process improvements that enhance patient care and clinical performance.

• Supervise Quality Nurses and Quality Coordinators, providing clear direction, assigning tasks, distributing reports, and holding staff accountable to performance standards.

• Promote a culture of quality ownership and continuous improvement across departments.

• Oversee the risk reporting process, including intake, triage, investigation, and documentation of incidents, complaints, and near-misses.

• Conduct root cause analyses and develop action plans in response to sentinel events or trends in risk reporting.

• Maintain accurate records for all risk and quality incidents, supporting internal investigations and external audits.

• Ensure timely and accurate reporting of adverse events to pharmacies, manufacturers, regulatory bodies, and other stakeholders per contractual and legal requirements.

• Reconcile reports related to adverse events, ensuring documentation integrity and resolution follow-up.

• Implements a robust Patient Safety Program aligned with best practices and industry standards.

• Facilitate a Just Culture environment that encourages reporting, learning, and system improvement without fear of punitive response.

• Serve as a subject matter expert on patient safety, providing presentations, guidance, and education to clinical and operational teams.

• Lead proactive risk assessments and other safety initiatives to mitigate harm and reduce variation in care.

Supervisory Responsibilities

Does this position have supervisory responsibilities?

(i.e., hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)

Yes      x  

Basic Education and/or Experience Requirements

• Degree in Nursing (ASN or BSN required)

• Active, unrestricted Registered Nurse (RN) license

• Minimum of 5 years of experience in healthcare quality, risk, or safety roles

Basic Qualifications

• Strong knowledge of healthcare regulations, quality standards (e.g., TJC, CMS, ACHC), and risk mitigation practices

• Experience managing adverse event investigations, incident reporting, and regulatory compliance activities

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

• Exceptional communication and interpersonal skills, with the ability to influence across all levels of the organization

• Proven ability to develop policies, procedures, and standard workflows aligned with organizational goals

• Highly self-directed with strong analytical and problem-solving skills

• Ability to balance multiple priorities and work effectively in a matrixed environment

Physical Demand Requirements

• Ability to sit or stand for long periods of time in a home office environment

Travel Requirements:  (if required)

• Up to 25% travel could be required in or out of state

Preferred Qualifications & Interests (PQIs)

• BSN or MSN

• 5-10 years of experience in home infusion

• Quality Certification (CPHQ, CPPS)

This job description is to be used as a guide for accomplishing Company and department objectives, and only covers the primary functions and responsibilities of the position. It is in no way to be construed as an all-encompassing list of duties.

Due to state pay transparency laws, the full range for the position is below:

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Pay Range is $76,745.23-$127,901.22

Benefits:

-Medical, Dental, & Vision Insurance

-Paid Time off

-Bonding Time Off

-401K Retirement Savings Plan with Company Match

-HSA Company Match

-Flexible Spending Accounts

-Tuition Reimbursement

-myFlexPay

-Family Support

-Mental Health Services

-Company Paid Life Insurance

-Award/Recognition Programs

Naven Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.

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