Manager, NQ Operations, Newport

Newport, an Ascensus company, helps employers offer their associates a more secure financial future through retirement plans, insurance and consulting services. Newport offers comprehensive plan solutions and consulting expertise to plan sponsors and the advisors who serve them. As a provider and partner, Newport is independent, experienced, and responsive.

Job Summary: Implements and monitors organizational processes while working to improve quality, productivity, efficiency and service experience for internal and external business partners.  Provides input on policy and strategic decisions as well as the development of policies and procedures.  Assists with recruiting, coaching, and promotes a culture that encourages growth and performance.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Monitors execution of operational processes
• Coordinates amongst teams/locations to foster exchange of ideas and provide cross-team learning opportunities
• Develops, implements and reviews operational policies and procedures with a focus on risk mitigation, automation and service quality
• Supports communication between employees and the management team
• Resolves internal escalations and raises awareness with senior leaders
• Facilitates change management and business initiatives within the team
• Leads departmental projects, participating in short and long term departmental planning initiatives where required
• Researches errors and makes recommendations for corrections
• Prepares/delivers reporting to senior leaders
• Manages multiple tasks effectively by balancing high productivity with excellent service quality
• Works in a fast-paced, dynamic environment with a high degree of urgency and accuracy
• Builds consensus and relationships among managers, partners and employees
• Regular, reliable and punctual attendance. 

Management Responsibilities

• Manages and develops a high performing team through implementation of effective recruitment, training/cross training, performance management, mentoring, motivation and coaching.
• Leads and engages employees in a positive and professional manner where inclusion and diversity of thought are leveraged for innovation and continuous improvement.
• Works with employee to set and execute employee SMART goals/objectives.
• Manages direct reports according to Newport policy
• Maintains safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations

Required Education, Experience and certificates, licenses, registrations

• Bachelor’s degree in a business related field or industry experience, or a combination of education
• 3-5 years’ experience working in a related position in the retirement services sector 
• Strong MS Office skills to include Excel

Preferred (but not required) education or skills for this role are

• Prior experience with McCamish recordkeeping system a plus
• Familiarity with trading and cash reconciliation concepts
• Project Management experience with exposure to Agile development methodology

Competencies:

• Verbal and Written Communication
• Leadership
• Adaptability
• Conflict Resolution
• Innovation
• Developing Others
• Relationship Building
• Planning and Organizing
• Emotional Intelligence
• Problem Solving
• Attention to Detail
• Time Management

TRAVEL:  Up to 10%.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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