Manager of ASG Services Endpoint

SHI

Manager of ASG Services Endpoint

Honolulu ,

Hawaii

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TheManager of ASG Services - Endpointwill manage a technical team focused on Microsoft 365 Services. They will provideservicesand support for our customers.The Manager will lead a team ofMicrosoft-focused services delivery resources and ensure all resources are properly trained, well utilized, and are delivering high-quality services.Manager of ASG Services- Endpointpromotesthe team’s capabilities through pre-sales/post-sales activities and is responsible for the overall profitability of the team.
This individual will report to theManaging Director ofServices Thisis a remote position but may berequiredto report to SHI headquarters asdeterminedby SHI management.
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.

But the heartbeat of SHI is our employees – all 6,000 of them.

If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Responsibilities
Include but not limited to:
Build, lead, develop and coach an infrastructure focused team of technical resources
Lead team and resources to ensure a quality customer experience during Microsoft services engagements
Maintain quality standards for all services
In charge of the successful execution and profitability of SHI Microsoft Services projects
Oversight of portfolio of Microsoft Services projects, including customer escalations
Create functional strategies and specificobjectivesfor Service Delivery team members to drive career development
Develop and manage training plans to ensure team is highly trained in all services and following procedures and protocols
Drive continuous improvement and operational discipline through collaborative and proactive activities to enable scalable and repeatable processes
Participate in business strategy discussions internally and externally
Preparation of business reviews, including Microsoft Services achievements, short and long-term goals
Act as subject matter expert in matterspertaining toMicrosoft Services
Provide subject matterexpertisein development of statements of work and applicable templates
Lead in accordancetoKey Performance Indicators (KPIs) and SLAs, regularly reporting on them and associated corrective actions and insights
Educate customers on company services and translate those into a clear business value proposition
Oversee the interviewing of hiring team encouraging the diversity of background and experience
Complete employee performance evaluations and address personnel issues
Qualifications
Bachelor’s degree in computer science or related technical field or equivalent work experience
10+ years in building and managing high-performing technical teams
10+ years of technical experience with significant personal capability in Microsoft 365, Collaboration, Identity, Messaging, or Security
10+ years of customer consulting leadership experience
Experience hiring and developing engineering talent
Experience ramping up quickly in an evolving and challenging role.
Experience managing and delivering IT projects and providing world class support.
Experience in project management of complex deliverables with limited resources
In-depth understanding of collaboration and communication concepts
Required Skills
High degree of technical and business acumen
Ability to work creatively and analytically in meeting customer needs
Well-honed troubleshooting skills at various levels of complexity
Presentation skills; high degree of comfort with both large and small audiences
High levelof comfort communicating effectively across internal and external organizations
Strong Communication skills with ability to simplify and explain complex problems to stakeholders of all levels across multiple functions
Management/Leadership Skills
A linear, logical thinking style with ability to break down and solve difficult problems
Receptive listening skills, with ability to present ideas in a clear, concise fashion to technical and non-technical audiences
Strong ability to work independently or in a team-oriented, collaborative environment
Ability to take initiative and prioritize tasks; good time-management, problem prevention, and problem-solving skills
Ability to effectively prioritize and execute tasks
A data-driven approach to all incident and problem management
Delegation skills with the ability to assign tasks efficiently and effectively to staff byidentifyingtheir skillsets while ensuring staff accountability andproductivity
Problem solving skills with the ability to serve as an escalation point and knowledgeable resource and directresolution
Abilitytomonitoremployee performance in a fair and consistent manner and provide actionable feedback, address personnel issues, and provide employeerecognition
Certifications Required
Preferred
AWS Certified Data Analytics – Specialty
GCP – Professional Data Engineer
Occasional travel required to visit client locations (25%)
Additional Information
The estimated annual pay range for this position is $150,000 - $275,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status.
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Job Locations

US-Remote
Requisition ID

2024-17316
Approved Min (Total Target Comp)

USD $150,000.00/Yr.
Approved Max (Total Target Comp)

USD $275,000.00/Yr.

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