Manager of Branch Service and Sales

Description

Working in a key leadership position, you’ll spend a large portion of your day helping our front office team meet the financial needs of our members. Your Member Service team at our East State Street and Shafer Street branches will rely on you to support account opening, product sales, member service, and the security and safety of the branch. You’ll motivate and coach staff to meet branch goals. Members and staff will look to you for problem and complaint resolution.

At OUCU Financial, we believe that our employees make the difference. We recognize, appreciate, and empower our most valued assets - our employees! We offer an enthusiastic, team-oriented environment, with unlimited growth opportunities. In addition, at OUCU you will find a competitive compensation package, comprehensive training programs, an outstanding benefits package with an incredibly generous 401(k) retirement plan and multiple volunteer opportunities to help our communities. The minimum starting pay for this position is $68,590 annually, with relevant education and experience considered in determining the starting pay rate.

Duties include:

• Promotes sales and service culture, sets sales goals and monitors performance. Utilizes creative promotions, rewards and training techniques.
• Provides supervision and management of staff and processes to ensure superior member satisfaction.
• Provides member service to support your staff. Meets with members as necessary to resolve problems or disputes related to loans, new accounts and other issues.
• Ensures all department staff members are trained and cross-trained on all elements of their respective jobs. Coaches staff and develops incentives.
• Works with Human Resources regarding in-house training sessions and ensures training needs meet with current needs/product/service roll outs.
• Reviews processes and procedures and makes recommendations to ensure efficient and effective operation of Member Service. Oversees front office processes including, but not limited to, account opening and closing, deposits, and consumer lending.
• Responsible for full compliance of the Member Services areas as dictated by federal regulations & state laws, including credit union operating and savings product policies and procedures, as well as all laws impacting savings account and demand deposit disclosures.
• Manages and supervises branch staff. Conducts performance evaluations. Participates in hiring and selection process.
  

If you enjoy managing and developing a great team of employees – apply today!

Requirements

• Bachelor’s Degree in business or equivalent education and experience
• Considerable experience in a financial institution or equivalent including sales and lending
• Full understanding of credit and savings products
• Experience in management and supervision with ability to coach exceptional service and cross-selling
• Strong written and verbal communication skills
• Resume and cover letter required.