Manager of Cemetery Services and Administration

Description

Purpose:

This position requires a team leader who will work closely with the Executive Director in managing cemetery service and administrative operations of the cemetery. The position is required to maintain close and frequent contact with the cemetery field supervisors, director of financial operations, and sales. Reports to the Executive Director.

Responsibilities:

• Oversee cemetery service and administration operations as applied to planning, organizing and supervision of:

o Customer sales and service

o Burial space selections (graves, crypts, niches) and Deed preparation

o Interment order processing

o Customer payment processing (cash, checks, and credit card receipts)

o Payment request vouchers for service providers

o Customer maintenance requests

o Monument applications and approval process

o Preparation of affidavits

o Genealogies

o Payroll administration

o HMIS Cemetery Software updates

• Ensure that deceased persons are given a dignified Christian burial and respond with respect and compassion to the bereaved families, friends, and visitors. 

• Manage and supervise the office personnel on a daily basis and ensure weekday and weekend schedules are assigned. 

• Coordinate scheduling interments, transfers, and other projects. 

• Investigate, appraise, and resolve customer service issues.

• Establish and maintain relationships with funeral industry influencers, and key strategic partners, such as pastors, deacons, funeral directors, monument dealers, industry associations, and other service providers. 

• Model and encourage excellence in work performance by:

o Collaborating with upper management in new ways of managing

o Facilitating continuing education and training at all levels; and

o Evaluating work performance and initiating improvement strategies.

• Ensure that all policies, practices and procedures are carried out in a manner consistent with the mission and values of the Trustees and The Archdiocese of New York.

Requirements

Education, Experience, and Personal Characteristics

• College Degree in Business Administration preferred

• Graduate of Catholic Cemetery Conference School of Leadership management preferred, or five years of related experience

• Proficient in Microsoft Office

• Excellent communication skills

• Team player; respectful of others

Work setting:

• In-person

• Office

Ability to commute/relocate:

• Hawthorne, NY 10532: Reliably commute or planning to relocate before starting work (Required)