Manager of Collection Services Group

Description

Job Summary: The Manager of the Collection Services Group is responsible for overseeing the daily activities of the Collection department. This role ensures that operational processes and procedures are followed, and departmental expectations and goals are met. The Manager will lead a team of collection professionals, providing guidance, support, and training to achieve optimal performance. 

Essential Responsibilities:

• Oversee daily operations of the Collection department, ensuring adherence to established processes and procedures. 
• Provide leadership, coaching, and development opportunities for collection staff. 
• Develop and implement strategies to improve collection efficiency and effectiveness. 
• Monitor and analyze collection metrics to identify areas for improvement and implement corrective actions. 
• Ensure compliance with all relevant regulations and company policies. 
• Collaborate with other departments to resolve complex collection issues and improve overall customer satisfaction. 
• Prepare data & reports on collection activities and performance for EOS L-10 meeting and senior management. 
• Manage departmental budget and resources effectively. 
• Other duties as assigned.

Requirements

 Education & Qualifications:

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 5 years of experience in a legal, accounting, collections or credit management role, with at least 2 years in a supervisory or managerial position.

Competencies:

• Strong knowledge of collection laws and regulations.
• Excellent leadership and team management skills.
• Strong ability to communicate and collaborate effectively with internal & external clients
• Ability to lead a team and motivate others
• Strong problem-solving and critical thinking skills

Education, experience, certifications

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 5 years of experience in a legal, accounting, collections or credit management role, with at least 2 years in a supervisory or managerial position.

Physical and Mental Demands

• Frequent typing and use of keyboard/mouse
• Near visual acuity
• Prolonged sitting while viewing a computer monitor
• Ability to clearly communicate to both small groups and large audiences