Manager of Community-Based Supports

Salary: $55,000

Catholic Charities of Baltimore, Gallagher services is seeking a Manager of Community- Based Supports to lead the development and oversight of individualized services for people with intellectual and developmental disabilities in home and supported living settings, promoting independence, inclusion, and innovative service delivery through strong partnerships with staff, families, and community partners, in alignment with Catholic Charities, NADSP, and CQL principle. The work schedule is Mon-Fri 8A-4PM with flexibility. May include evenings/weekends. 

Gallagher Services supports adults with intellectual and developmental disabilities in living the life of their choice. Adults are supported in living, working and being involved in the community as independently as possible. The Cornerstones of the program are Person-Centered Planning and the mission and values of Catholic Charities. 

JOB DUTIES & RESPONSIBILITIES:  

• Oversees the development, implementation, and timely review of person-centered plans (PCPs) to ensure they reflect individual goals, meet regulatory standards, and remain responsive to changing needs.


• Monitors service effectiveness, adjust supports as necessary, and ensure services promote selfdetermination, choice, and community inclusion.


• Establishes and manages schedules and staffing patterns that meet individual needs while maintaining operational efficiency and required coverage.


• Monitors and optimizes service utilization and authorization management by analyzing trends, aligning PCPs with delivered services, and forecasting attendance; maintains at least 98% billing accuracy, achieves 95% monthly PCP-to-billing alignment, reduces service gaps and underutilization within established timeframes, and delivers monthly utilization forecasts within 5% variance to support informed staffing and operational decisions.


• Serves as the compliance lead for home and community-based DDA waiver services, ensuring adherence to DDA, COMAR, Medicaid Waiver, and internal policy requirements; maintains above 95% compliance on review indicators and achieves full readiness for DDA and CMS audits through timely completion of documentation and corrective actions.


• Ensures accurate, timely documentation of services, outcomes, attendance, and billing while overseeing 100% timely incident reporting, completing all critical investigations within required timeframes, and driving a year-over-year reduction in preventable incidents.


• Serves as the primary liaison for individuals, families, guardians, case managers, and community partners by providing clear, timely, and respectful communication, accurate information on service and housing options, and support in navigating available resources.


• Performs other duties as assigned.

EDUCATION & EXPERIENCE REQUIREMENTS:   

• Bachelor’s degree in human services, Social Work, Psychology, Special Education, or related field.


• Three (3) years of experience in developmental disabilities services, with two (2) years in a supervisory or management role and at least one (1) year of experience with community-based support.


• Knowledge of Maryland DDA, Medicaid Waivers, and HCBS regulatory standards strongly preferred. Experience may be substituted for educational requirements on a 2:1 basis with the approval of the Administrator.

REQUIRED SKILLS & ABILITIES:   

• Maintains professionalism, discretion, and confidentiality while upholding ethical, person-centered, and rights-based practices.


• Demonstrates strong planning, organization, judgment, and problem-solving skills to manage workflow, meet deadlines, resolve conflicts, and respond effectively to high-stress or emergency situations.


• Provides effective leadership by engaging, motivating, supervising, and supporting staff to promote positive team dynamics and quality service delivery.


• Communicates clearly and respectfully verbally and in writing using person-first language and collaborating professionally with individuals, families, staff, and community partners.


• Ensures safe, dignified, and individualized support by monitoring risks, following protocols, and assisting with daily living needs in a respectful manner.


• Maintains proficiency with Microsoft Office, Outlook, Windows, and required systems such as LTSS and EVV to ensure accurate documentation, data entry, billing, and compliance.


• Works a flexible schedule including evenings, weekends, and on-call rotations to ensure program coverage and continuity.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:   

• No remote or hybrid work availability based on core and essential functions of the position.


• Flexibility may be required to work beyond standard hours, including evenings, weekends, holidays, and on-call shifts, as needed.


• Remains in stationary positions for extended periods and moves about as needed to accomplish tasks, including walking, standing, and traveling between work sites as required by the role.


• Adjusting or moving objects up to 75lbs in all directions, which may include lifting, carrying, pushing, pulling, or repositioning items as necessary to perform job duties.


• Engaging in communication with others to exchange information, which may involve speaking, listening, writing, or using electronic communication methods to ensure clear and effective understanding. This includes both verbal and non-verbal interactions with colleagues, clients, or external parties.


• Repetitive motions involving the wrists, hands, and/or fingers, including tasks such as typing, data entry, or handling small objects. These repetitive activities may occur throughout the workday and require attention to ergonomics to ensure comfort and minimize strain.


• Assessing the accuracy, neatness, and completeness of assigned work to ensure it meets quality standards and adheres to established guidelines.


• Hearing and vision abilities, with or without correction, sufficient to drive safely and effectively observe and communicate with others.


• Driving (Agency and/or personal vehicle) is required for this position. Driver must be at least 21 years of age, with a minimum of 2 years of driving experience, and a valid driver’s license issued by the state of residence.   There can be no state issued restrictions on the licenses that would impede drivers’ ability to operate the vehicle as required by the Agency, and there must not be more than three (3) points on their driving record.

We offer a wide range of benefits to meet the ever-changing needs of our employees including but not limited to:

• Health/Dental/Vision


• Vacation/sick/holiday pay


• 403(b) Retirement Plan with a discretionary employer contribution 


• Tuition Advancement


• Paid Parental Leave

Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety, empowerment, healing, and self-care, and that believes that every person has infinite worth and promise.

Catholic Charities is an equal opportunity employer

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