Manager of Contracted Case Management (CM) - Little Canada/Bloomington/Chanhassen

Job Summary: The Manager of Contracted Case Management oversees service delivery for contracted counties, ensuring that clients receive high‑quality, person‑centered support. This role leads and mentors Case Management Supervisors and staff, fostering a culture of excellence, collaboration, and continuous improvement.

MORA is a diverse and inclusive nonprofit that has supported adults, seniors and children with developmental disabilities, behavioral health needs as well as age-related and chronic medical conditions for over 50 years in the Twin Cities metro. 

MORA provides an array of services: Adult Day Services, Contracted Case Management, Community Supports, over 30 Residential Homes, Respite, Therapeutic Recreation, Training for Guardians & Families, and a Discover Summer Daytime Programming for Youth with Disabilities. Our Metro Crisis Coordination Program (MCCP) offers a safety net of crucial and cost-effective services for adults and children.
Schedule: Fulltime, M-F daytime/business hours.

Salary: $80,000 annually, DOQ. Plus a strong benefit package
Benefits: Full time employees receive a comprehensive and competitive benefit package, including:

• MORA can provide supervision for Social Worker Licensing
• Generous tuition reimbursement and scholarship opportunities!
• Opportunities for advancement.
• Medical insurance with company sponsored health reimbursement account and health savings account
• Dental insurance
• Life insurance; employee, spouse and children’s coverage options
• Long-term disability 
• Flexible spending; medical and dependent care
• 403b retirement plans that match after 1 year of employment
• Paid time off up to 200 hours; 7.69 hours accrual per pay period
• Opportunity for usage of our private vacation property west of Duluth (McGregor, MN)
• Awards for outstanding employee performance

• Provide leadership, coaching, and mentorship to Case Manager Supervisors and Case Managers.
• Serve as the primary liaison for contracted counties and ensure strong, collaborative relationships.
• Monitor county, DHS and Federal policy changes and ensure departmental compliance with all regulatory requirements.
• Develop, track, and analyze metrics aligned with organizational objectives, client satisfaction, and regulatory standards.
• Ensure the team meets established billing goals and maintains accurate documentation.
• Act as the internal subject matter expert on contracted county and DHS policies, procedures, and expectations.
• Oversee and maintain the overall quality of case management services.
• Be able to perform all supervisory duties outlined in the Supervisor job description.
• Provide ongoing evaluation, coaching, and support to the supervisor team.
• Facilitate difficult conversations professionally and effectively with staff, clients, and partners.
• Embed DEI and equitable practices throughout hiring, training, communication, and daily operations.
• Ensure delivery of high‑quality, person‑centered services to all individuals served.
• Participate in MORA events, committees, and focus groups to support organizational engagement and improvement.
• Foster a respectful, collaborative working environment with employees, counties, providers, and clients.
• Perform other duties as assigned.

• A bachelor's degree in social work (licensed), special education, psychology, nursing, human services or other fields related to the education or treatment of people with developmental disabilities or related conditions.
• Minimum of three years of demonstrated leadership and supervisory experience.
• At least five years of experience supporting individuals with intellectual and developmental disabilities (IDD), mental health needs, and/or aging populations.
• Demonstrated commitment to personal growth, cultural humility, and a holistic, diverse perspective.
• Strong critical thinking skills with the ability to solve complex problems, make sound decisions, and exercise good judgment.
• Ability to manage confidential information and maintain compliance with HIPAA requirements.
• Must pass a Department of Human Services background check and maintain “qualified” status.
• Must be able to meet all physical requirements as outlined in the organization’s physical job demands document.
• Must possess a valid driver’s license and maintain insurance as required by state law.

• Master’s degree in social work (licensed), Human Services, Public Administration, or related field.
• At least three years of experience as a contracted case manager.
• Experience managing county or state contracts, including performance measures, audits, and compliance monitoring.
• Previous responsibility for departmental budgets, staffing models, or resource allocation in a human services setting.
• Experience leading change management initiatives or implementing new systems, workflows, or regulatory changes.
• Experience providing training or professional development to supervisors or case management teams.
• Demonstrated success improving quality outcomes, client satisfaction, or compliance metrics.
• Strong conflict resolution and mediation skills with the ability to coach teams through complex or sensitive situations.

Cherishing the big-hearted heritage of our beginnings, we actively advocate for equity and inclusion for the individuals we serve and for our employees. Healthy. Happy. Human. Join us. MORAcares.org/careers/

Mount Olivet Rolling Acres is an Affirmative Action and Equal Opportunity Employer

Mount Olivet Rolling Acres

7200 Rolling Acres Road

Victoria, MN 55386

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www.moracares.org

952-474-5974