Manager Of Customer Support

Become part of a team solving the most significant Cybersecurity & IT Challenges and helping keep the world’s largest and most elite brands safer from cyber threats. At Maverc we have a powerful mindset based on our core values of being accountable, helpful, adaptable, and focused. Maverc Technologies is a proven and effective small business partner and consultant, recognized as a leader in providing cyber security and IT services to the Federal, State, and local Government and within the Intelligence Community. Maverc Technologies is seeking a  Manager of Customer Support to support one of our State Agency customers.

Job Duties and Responsibilities 

The Manager of Customer Support is responsible for overseeing and leading the customer support team to ensure exceptional service delivery and customer satisfaction. This role involves strategic planning, team management, process improvement, and collaboration with other departments to enhance the overall customer experience. Other duties include:

• Establishing and implementing project management processes and methodologies;
• Assembling project plans and teamwork assignments;
• Performing Risk Identification and Management
• Directing and monitoring work efforts on a daily basis: Logistics management;
•   Identifying resource needs;
• Performing quality reviews
• Escalating functional, quality, timeline issues appropriately;
• Tracking key project milestones and adjusting project plans and/or resources;
• Coordinating communication with all areas of the enterprise that impacts the scope, budget, risk and resources of the work effort being managed; and Coordinating status reports and stability of project area work efforts.

QUALIFICATIONS AND EXPERIENCE 

• Must have 2 to 4 years of IT experience with demonstrated working knowledge of basic to moderately complex hardware and software products and problem-solving/ troubleshooting skills.
• Exceptionally self-motivated and directed.
• Excellent interpersonal skills.
• Ability to write technical documentation.
• Bachelor’s degree in Computer Science, Information Systems, or other related field; or equivalent work experience;
•  Seven (7) to ten (10) years of IT experience including managing teams, customer service, and production project management in multi-platform environments
• Certified as a Project Management Professional (PMP) for five (5) to seven (7) years;
• Experience in working under general direction for mid to senior management for at least seven (7) years;
• Leadership experience with managing and completing complex projects; and
• Contractor shall possess at least two (2) years of working experience with IT and project management as it pertains to program areas such as reemployment services and/or community development.

Education:

Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

**Join Maverc. Be Valued.**

At Maverc, we are an inclusive community where diversity in all its forms is embraced, respected, and recognized as a true asset to the company. We are dedicated to fostering this inclusive environment, though we acknowledge that there is always room for improvement. Maverc is committed to evolving into a more inclusive and equitable organization, upholding the principles of equal employment opportunity and affirmative action.

Maverc is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on gender, gender identity or expression, sexual orientation, race, age, religion, physical or mental disability, veteran status, or other protected characteristics under federal, state, and local laws.

As a federal contractor, Maverc has implemented affirmative action programs to ensure non-discrimination and promote affirmative action in our policies and practices for qualified women, minorities, protected veterans, and individuals with disabilities. The narrative portion of Maverc's affirmative action plans is available for inspection at our offices during normal business hours. Employees and applicants interested in reviewing these plans should contact Human Resources at or [email protected] for assistance.

If you are interested in applying for a position with Maverc and require special assistance or accommodation to apply for a posted position, please contact our Human Resources department at [email protected] or by calling 888-948-1468.

Exceptional People, Outstanding Benefits

Exceptional people are the cornerstone of any successful company. To attract and retain such talent, Maverc provides fulfilling work opportunities that complement a balanced lifestyle. We achieve this by offering exceptional benefits, enabling our employees to live and work well.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Work From Home