Manager of Dealer Field Operations

Job Position Summary:

The Manager of Dealer Field Operations is an experienced people leader with an automotive and digital marketing background.  They are responsible for managing a field team that provides customized sales process consultation, best practice training and overall automotive and consumer behavior insights to an assigned group of Dealers.  This role is ultimately responsible for the success of their team and expected to deliver excellence by developing a team of high-performers and providing strategic recommendations to enhance the value we deliver to GM.

Responsibilities and Duties:

• People Leadership - At Entrega, managers are considered a part of Entrega leadership and are responsible for their department or team, all staff that report to them, the vision for their department or their team, the quality of the department or team output, and helps Entrega meet its overall objectives.  They will create goals for their department or teams ensuring that department or team output is of the highest quality and always has complete client satisfaction.  Works with HR to hire new talent for their team and maintain appropriate staffing levels as well as discussing and strongly recommending the promotion or termination of their employees with HR.


• Team Management - This role manages a team of strategically located field automotive professionals supporting General Motors (GM) with digital retailing applications. Due to the nature of the team's work, the manager will be responsible to curate and create thought leadership as pertains to automotive retail industry trends. They leverage experience in the automotive industry to coach and direct the team of field representatives on strategic consultations.  The manager will rely on data gathered by their team and hold them accountable to program goals.  They will also ensure that the team is managing their work allocation efficiently and meeting all targets.


• Entrepreneurship - The manager is expected to have complete ownership over their team and the deliverables assigned.  They are obsessed with delivering high quality results to GM.  Thinking like a business owner, they are driven by constant process improvement, finding innovative opportunities, and managing all budget implications with integrity and responsibility.


• Internal Stakeholder Satisfaction - Ensure internal stakeholders are highly satisfied with the delivery from their designated team, which includes managing work allocation responsibly and addressing deliverables with urgency and high quality.


• Additional Responsibilities - Perform other tasks and duties as required to support and contribute to the overall success of the organization.

Qualifications:

• Ability to manage a team while working independently.


• Comfortable working under pressure or strict deadlines.


• Demonstrated ability to solve problems and formulate recommendations.


• Passion for promoting learning and personal growth of a team.


• Possess organizational and prioritization skills.


• Self-starter with a high degree of integrity and professionalism.

Education and Experience:

• Bachelor's degree preferred.


• 10+ years working experience required in dealership sales or with an automotive digital supplier.


• 5+ years people management or supervisory experience required.


• Knowledge from a major automotive retail OEM. GM program knowledge preferred. 


• Strong understanding of the Dealership business model. 


• Strong understanding of digital marketing and online consumer behavior within the automotive industry.