Manager of Enrollment Services

WESTSIDE IS LOOKING FOR A ENROLLMENT SERVICES MANAGER TO JOIN THE TEAM!

JOIN THE TEAM THAT MAKES A DIFFERENCE IN THE LOCAL COMMUNITY!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Manager of Enrollment Services oversees the daily operations of the Enrollment Services Department. This role includes direct supervision of the Assistant Manager of Enrollment Services, the Community Navigator Supervisor, and Enrollment Specialists. The department’s mission is to eliminate financial barriers to healthcare by connecting uninsured individuals, including patients of Westside Family Healthcare (WFH) and community members, to programs that make healthcare more affordable.

Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. With 240 team members, five health centers, one mobile health unit and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making.

Our Mission: To improve the health of our communities by providing equal access to quality healthcare

Our Vision: Achieve health equity for all

Our Values:

• Compassion: Lead with compassion
• Service: Serve with humility
• Excellence: Be exceptional
• Empowerment: Empower all people

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

RESPONSIBILITIES
1. Supervision and HR Management:

• Directly supervise the Assistance Manager of Enrollment Services, the Community Navigator Supervisor, and the team of Enrollment Specialists.
• Collaborate with HR and Associate Director of Enrollment Services for the recruitment, screening, hiring, training, and performance management of staff.
• Provide ongoing performance feedback, conduct formal evaluations, implement corrective actions, and manage employment terminations when necessary
• Conduct weekly and quarterly one-on-one staff check-ins with staff

2. Grant Management and Resource Allocation:

• Work closely with the Associate Director of Enrollment Services and Director of External Affairs to meet grant deliverables.
• Effectively manage resources to support outreach and in-reach activities.

3. Assistance to Patients and Consumers:

• Maintain federal navigator certification.
• Provide assistance to individuals in financial support for health care services, including through the Health Insurance Marketplace.

4. Staff Education and Internal Referral System:

• Maintain expert-level knowledge of all state and federal programs and relay that information to staff.
• Collaborate with the Lead Enrollment Specialist and the Associate Director of Enrollment Services to develop and deliver monthly and as needed training sessions for Enrollment Services staff.
• Ensure a streamlined and reliable internal referral system is in place.

5. Reporting and Documentation:

• Develop forms and reports as necessary to collect data from Enrollment Services staff within various reporting platforms.
• Oversee and ensure the timely and accurate collection, compilation and submission of required reports on a weekly, monthly, and quarterly basis.

6. Administrative Responsibilities:

• Attend all mandatory administrative meetings and trainings.

7. Workflow Optimization:

• Continuously review workflows to optimize the use of time, energy, and resources, ensure that grant requirements are met and exceeded

8. Documentation and Communication:

• Research, compile, and prepare reports, correspondence, or other information as requested by management or government agencies.

9. Recommendations and Process Improvements:

• Make recommendations to management regarding staffing decisions or procedural changes to enhance departmental efficiency and effectiveness.

10. Compliance Oversight:

• Ensure all activities comply with HIPAA regulations and maintain confidentiality in all interactions.
• Ensure adherence to all Westside, state and federal grant regulations.

MINIMUM OBJECTIVE QUALITIFICATIONS:

1. High school diploma or GED
2. Three or more years of experience working in healthcare, community relations or health insurance
3. Two or more years of experience with providing application and enrollment assistance for state and federal healthcare programs such as Medicaid, Screening for Life and the Health Insurance Marketplace
4. Experience managing employees in remote locations
5. Public speaking experience with the ability and willingness to speak at public events
6. Proficient in Microsoft Outlook, Word, Excel and PowerPoint with three or more years of experience.
7. Valid driver’s license, reliable transportation and ability to travel independently between work locations
8. Willingness to submit to a criminal background check in accordance with
9. Three letters of reference from members of the community