Manager of Environmental Services

Job Description: 

Introduction

At EverTrue, team members at all levels find their calling in our mission of Older Adults Living Life to the Fullest. In this work environment, all team members are part of a community and appreciated by the people they work with – residents and coworkers – every day. 

Summary

The Manager of Environmental Services will manage the daily operations of the housekeeping department (and laundry services if applicable) and complete administrative tasks that include staffing allocations, overseeing the development of work assignments, reviewing biweekly payroll, conducting performance evaluations of staff and any other administrative projects as assigned by the Department Head; Implements departmental policies and procedures with effective resource utilization to ensure compliance with regulatory agencies and established EverTrue standards. Interviews and selects candidates for positions in the Environmental Services department. Develops, implements, and conducts basic training and ensures completion for staff of continuing in-service education programs.

Essential Duties & Responsibilities

Acts as liaison to departments and residents in the community to ensure expedient response to concerns

Oversees training, educates, and develops staff to equip them with the basic skills for good customer service and to perform job duties/responsibilities in line with best practices of infection control

Makes rounds throughout the community and other campus buildings to inspect and check the work of employees to ensure proper cleaning/disinfecting techniques and adherence to cleaning schedules and Department of Health standards

Manages a program which encourages environmentally sound and cost-effective methods for infection control, disposal of garbage and waste prevention

Oversees the work of the in-house laundry engaged in receiving, sorting, washing, ironing packaging and transport laundry to all locations

Directs laundry personnel to ensure a consistent supply of clean neat and quality linens

Ensures all housekeeping and laundry equipment are in best operating conditions

Develops and ensures adherence to Environmental Services departmental budget; Provides explanations for budget variances, including overtime

Maintain knowledge of current Environmental Service processes and procedures

Monitors daily operations to ensure compliance with departmental quality standards

Oversees the activities of personnel by interviewing and making decision for hiring, training, coaching, evaluating, and terminating employees

Communicates expectations to supervisor and staff; Monitors and reviews staff performance on a regular basis

Maintains good rapport and cooperative relationships; Approaches conflict in a constructive manner; Helps to identify problems, offer solutions, and participate in their resolution

Maintains the confidentiality of information pertaining to residents, physicians, employees, and visitors to the community

Maintains oversight of chemicals, disposables and other necessary inventory levels related to housekeeping, laundry, and linen requirements

Assumes responsibility for performance of job duties in the safest possible manner to assure personal safety and that of subordinates and to report all preventable hazards and unsafe practices immediately to the Safety/Risk Manager

Qualifications, Knowledge, Skills & Abilities

• Associate’s degree in business or environmental management, or 3 years related field experience.

• Minimum of three (3) years of progressively more responsible experience in institutional environmental services with a minimum of two year’s supervisory experience.

• Interpersonal skills necessary to conduct effective environmental services quality measures and to communicate effectively with residents, visitors, staff and other customers.

• Analytical skills necessary to administer department and senior health system policies, budget and resolve operational and interpersonal problems in the area of responsibility, as well as skills necessary to supervise in a service organization.

• Must have good computer skills.

Physical Requirements and Working Conditions

The physical requirements and working conditions described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities.

While performing the duties of this job, the employee is regularly required to stand;

walk; use hands to touch, handle, or feel objects, tools, or controls; and talk to hear.

The employee frequently is required to sit; reach with hands and arms; and stoop,

kneel, crouch, or crawl. The employee is occasionally required to climb or balance and

taste or smell.

• Must be able to lift up to 55 lbs.

• Must be able to push/pull 50 lbs.

A well-lighted and ventilated working area that has its own temperature control system

(air conditioning and heat).  On occasion, may be subject to emotionally upset residents, or family members. Is willing to work beyond normal working hours and on weekends and holidays when necessary.  Is subject to exposure to fumes or airborne particles, and toxic or caustic chemicals.  Is subject to exposure to infectious waste, diseases, conditions, etc., including exposure to the AIDS and Hepatitis B virus within guidelines of standard precautions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable federal, state, and local laws and standards, and EverTrue policies and procedures.

Additional Information:

N/A