Manager of Housing Services

Description

Established in 1985, WINGS provides a pathway to independence for people whose lives have been disrupted by domestic violence. WINGS got its start as a non-profit housing agency. We provide emergency safe shelter and transitional housing for survivors of domestic violence. We also help families who are in crisis meet basic needs for items such as food and clothing. WINGS has evolved over time, growing so that we are able to help a greater number of people.   The mission of WINGS Program, Inc. is to provide housing, integrated services, education and advocacy to end domestic violence. 

The Manager of Housing Services is to provide oversight, leadership and coordination of WINGS Housing Programs.  Obtain feedback from clients and staff on strengthening program services.

Program Oversight & Service Delivery

· Oversee the planning, coordination, and implementation of housing and supportive services across assigned sites.

· Ensure services are proactive, trauma-informed, and consistent with agency values and best practices.

· Integrate a strengths-based, life-coach model into all aspects of service delivery.

· Collaborate with other program managers to support wraparound services and maintain a unified team culture.

Staff Supervision & Training

· Provide guidance and support to Family Advocates, interns, and volunteers while overseeing scheduling, timekeeping, and expenses. Foster continuous professional growth through regular staff meetings, trainings, and quality assurance reviews.

· Provide clinical support and intervention as needed; serve as an on-call resource for staff addressing resident crises.

· Provide supervision for 40-hour training and Continuing Education Units (CEUs), as assigned.

· Supervise and mentor candidates pursuing ICDVP certification.

Resident Services & Engagement

· Conduct phone screenings and in-person interviews to assess applicant eligibility for housing programs.

· Deliver direct services, including one-on-one support, facilitation of support groups, emotional support, and conflict resolution.

· Oversee intakes, orientation, and case planning.

· Coordinate client graduation in collaboration with program staff, WINGS finance and development teams.

Compliance, Reporting & Documentation

· Develop and maintain resident files and documentation systems in compliance with agency and funder requirements, while collecting and reporting program data, outcome measures, and performance indicators.

· Conduct periodic evaluations of supportive services to ensure quality, effectiveness, and resident satisfaction.

· Provide relevant program data and financial information to support grant amounts rewarded and program expenditures.

Cross-Department & Community Collaboration

· Work closely with all WINGS departments   to ensure client needs are met, resource alignment and aid in effective communication.

· Represent WINGS in the community by actively participating in meetings, coalitions, speaking engagements, and partner initiatives to promote agency services, strengthen partnerships, and stay informed on best practices, while building and maintaining collaborative relationships with service providers.

Additional Responsibilities

· Ensure all housing environments are safe, healthy, and supportive for residents, staff, and volunteers.

· Report suspected child abuse or neglect in compliance with DCFS regulations and agency policy.

· Participate in administrative and cross-departmental meetings as needed.

· Willing to work some evenings and weekends as needed.

· Perform other duties as assigned.

Requirements

· Bachelor’s degree required; Master’s degree preferred: 5 years’ work in social services field desirable or equivalent experience, required.

· Minimum of 3 years’ experience working with homeless families, victims of domestic violence, or other trauma related populations, required. 

· Experience in program development and planning and staff supervision preferred.

· 40-hour domestic violence training and CPR & First Aid Certification preferred.

· Illinois Certified Domestic Violence Professional (ICDVP) Certification preferred.

· Bilingual skills (Spanish, Polish, or Russian) preferred.

· Commitment to diversity, equity, and inclusion.

· Must be able to work efficiently and independently.

· Must be highly organized and attentive to detail.

· Strong interpersonal, problem-solving, organizational, and verbal and written communication skills with appropriate professional boundaries.

· Must be motivated, demonstrate a high level of professionalism, and be able to build rapport with staff, residents, volunteers, and community members.

· Strong working knowledge and skill with Microsoft Office Suite along with excellent verbal and written communication and documentation skills.

· Submit to and meet WINGS standards in a criminal and DCFS background check.

· Must have a valid driver’s license, insurance, and a clean driver’s record. 

Full-time Benefits:

· 403b Retirement Plan

· 403b Employer Match

· Dental Insurance

· Medical Insurance

· Health Savings Account

· Paid Time Off

· Vision Insurance

· EAP