Manager of Inside Sales

Description

Kinetic Advantage is a dynamic independent floorplan company led by trusted industry veterans.?Our core focus is helping our Independent Dealer customers and team members succeed while providing them with an exceptional and engaging user experience.?We are committed to forging strong partnerships through transparent communication and simple, innovative solutions. We provide our customers and team members with the support and tools they need to grow throughout their journey.

Job Summary:  
As the Manager of Inside Sales, you will lead the Inside Sales teams to ensure they consistently perform at the highest levels. You will provide strategic vision and direction to a team of Inside Sales Managers (ISM) to establish a culture of excellence. You will interpret internal and external business challenges and recommend best practices to improve products, processes, or services.  You will utilize your understanding of industry trends to inform decision making processes. Your ability to provide leadership and mentoring to the team along with best-in-class service to our dealers will be key for you and your team’s success. To ensure success, Kinetic Advantage will provide you with the training, programs, and technology needed to help your team and Kinetic Advantage achieve its dealer growth and activation goals. When our dealers succeed, we succeed.
 

Supervisory Responsibilities: 

• Create and support the execution of customer and partner strategies that establish a sales pipeline capable of achieving specific sales and customer focused targets 
• Lead a team of Inside Sales Managers and provide them with real time mentoring and support to achieve individual KPIs and company goals 
• Responsible for full cycle inside sales processes from prospect identification, to lead management, to client acquisition and account activation 
• Drive CRM utilization and user adoption via activity tracking and reporting 
• Adopt, review, refine CRM activity tracking and reporting in conjunction with Business Execution and Strategic Initiative team as new functionality is identified 
• Work closely with sales leadership to develop strategies and key performance metrics, tracking, and reporting for the department, to ensure the Kinetic Advantage consistently achieves its goals 
• Work with Lending, Risk, and Operations teams to identify opportunities to partner with Kinetic’s Target Dealer to ensure long-term viable customer relationships to drive revenue and reduce future portfolio risk 
• Listen to calls to find opportunities for training and feedback, up to and including, developing an internal QA process 
• Conduct ongoing sales training for ISMs to continuously improve sales skills 
• Work with management peers to ensure initial dealer underwriting and onboarding processes are being followed 
• Establish a proactive, inspired, and efficient team that prompts a positive company culture, yielding employee retention and increased Sales 
• Live the KINETIC values in your leadership 
• Performs all other duties as assigned
   

Education and Experience: 

• Bachelor’s degree preferred 
• 5+ years’ experience in sales, business development, marketing, or other applicable industry experience 

Requirements/Abilities:  

• Prowess to succeed in an entrepreneurial environment 
• Demonstrated success as a consistent sales leader 
• Excellent verbal and written communication skills  
• Aptitude to think in concepts (strategic) and outside the box (creative) 
• Excellent time management skills with a proven ability to meet deadlines 
• Deep analytical and problem-solving skills 
• Ability to prioritize tasks and to delegate them when appropriate 
• Strong supervisory and leadership skills 
• Capacity to function well in a high-paced and at times stressful environment 
• Proficient in technology including call center software, Microsoft Office Suite or related software, and maintaining/reporting on CRM records.  
• Proficient in Salesforce
   

Physical Requirements:  

• Ability to sit at a desk and work on a computer for prolonged periods of time 
• Must be able to communicate clearly 
• Ability to operate computer and office equipment, maintain paper files, move about an office environment  
• While performing the duties of this job, the employee will, at times, be subject to outside environmental conditions 
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards 

This job description reflects the essential functions of this position but is subject to change at any time and does not restrict the tasks that may be assigned.
 

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.