Manager of Logistics Systems

• Manage key software provider relationships, in collaboration with TJX IT and TJX Sourcing Procurement teams 

• Develop and maintain Logistics technology partner profiles, including contract details, SOWs, key contacts, etc. 

• Act as key business escalation point for system disruptions.  Liaison with IT and technology partner as needed to drive issue resolution. 

• Organize and manage continuous improvement efforts for logistics systems, in collaboration with key stakeholders  

• Align with business stakeholders and IT on the prioritization of initiatives, supporting resource planning and delivering value 

• Support Logistics Systems long range technology road mapping efforts 

• Develop direct staff on key system competencies, processes, and controls 

• Lead technology partners and internal stakeholders in the development of system training programs  

• Support the creation and maintenance of system process mapping/documentation 

• Provide oversight for system related SOP development/maintenance 

• Lead development of system health metrics, in support of proactive issue identification and resolution 

• Engage regularly with internal customers and stakeholders to review system performance and align short/long term objectives 

• Manage and evolve a team focused on system configuration and support 

 Minimum Requirements

• Experience managing or supporting logistics, supply chain, or operational technology systems
• Strong understanding of system design, implementation, enhancements, and continuous improvement
• Experience leading cross functional initiatives with IT/Product, business stakeholders, and external technology partners
• Proven ability to manage vendor relationships, contracts, and SOWs
• Experience developing process documentation, SOPs, and system training programs
• Strong analytical skills with the ability to develop and interpret system health metrics and business KPIs
• Demonstrated leadership experience, including developing and managing a team
• Excellent communication and stakeholder engagement skills