Manager of Managed Care Operations - Hybrid

This is a hybrid position based at our beautiful corporate office located in Brentwood, TN, with on-site work required Monday through Wednesday.

DUTIES AND RESPONSIBILITIES

• Develops and executes payer negotiation and contracting strategies for assigned ambulatory surgery centers (ASCs) and physician groups based on market opportunities, reimbursement goals, and organizational value proposition.


• Leads and manages payer contract negotiations, renewals, amendments, and ongoing agreement administration for commercial, managed Medicare, managed Medicaid, workers’ compensation, exchange, and other payer products.


• Partners with facility, operational, and physician leadership to implement payer strategies, address contracting challenges, and align reimbursement initiatives with facility financial and operational objectives.


• Works to achieve facility-specific reimbursement and budget goals through effective negotiation, contract optimization, and targeted market positioning.


• Analyzes payer contracts, reimbursement methodologies, and financial models to support negotiations, identify revenue opportunities, and ensure alignment with projected financial outcomes.


• Collaborates with revenue cycle, business office, and analytics teams to investigate and resolve complex payer issues, including underpayments, overpayments, credentialing concerns, and contract discrepancies.


• Monitors post-implementation contract performance to validate payer compliance, reimbursement accuracy, and consistency with modeled contract expectations.


• Ensures timely and accurate implementation of negotiated contract terms, automatic renewal escalators, contract system updates, and payer reimbursement changes. Maintains strong working relationships with payer representatives, provider relations contacts, and internal stakeholders including executives, CEOs/CFOs, administrators, and physician group leaders.


• Communicates negotiation strategies, contract status, reimbursement opportunities, and renewal timelines to internal leadership through routine updates, presentations, and operational reviews.


• Provides subject matter expertise and education to internal teams regarding payer trends, market developments, reimbursement changes, contract issues, and new payer products.


• Supports business development and strategic growth initiatives by advising on market reimbursement trends, charge strategies, fair market rates for new services, and ad hoc reporting needs.

QUALIFICATIONS

EDUCATION

• Bachelors degree required in business, technology or healthcare related field

EXPERIENCE

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  Minimum of 3 years of experience in managed care environment

  
  


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  2+ years of negotiation or provider relations experience between providers and major commercial payors in markets in the U.S. and or experience in contract analysis for ASC services.

  
  


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  Experience with ASC reimbursement methodologies.

  
  


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  Experience working with clinically integrated networks, ACO’s, or other population health initiatives a plus.

  
  


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  Experience working with payors and billing office staff to resolve payment discrepancies.

  
  

LICENSE(S)/CERTIFICATION(S)

• None.

KNOWLEDGE/SKILLS/ABILITIES

• Reasonable understanding of healthcare CPT coding and billing.


• Excellent quantitative and analytical skills, with attention to detail to ensure that modeling for negotiations is accurate.


• Moderate knowledge of Excel and/or ability to expand knowledge quickly.


• Solid understanding of payer contract reimbursement methodologies and application of payor policies on reimbursement expected under existing and future agreements.


• Strong writing skills and ability to communicate effectively in order to negotiate key terms of payor agreements.


• Understanding of healthcare industry trends in payor negotiations including contract language, product development trends, pay for performance programs, bundled payment programs, etc.


• Understanding of provider reimbursement methodologies from Medicare, and knowledge of how Medicare reimbursement is updated from time to time.


• Must be self-motivated and able to work independently.  Inquisitive nature and interest in sharing knowledge among team members.


• Must be able to provide timely written and verbal communication of complex negotiations to internal leadership.


• Experience managing multiple projects and negotiations with varying teams and deadlines.


• Strong communication skills necessary.


• Team orientation toward success.

CORE COMPETENCIES

• N/A

WORKING CONDITIONS

PHYSICAL REQUIREMENTS

• Physical Requirements Occasionally 0 – 33% Frequently 34 – 66% Constant 67 – 100%


• Talk / Hear X


• See X


• Stand X


• Sit X

Hazards and Atmospheric Conditions

• Conditions Selected


• Normal Office Surroundings X

COMPETENCIES

Agility

• Resourcefulness: Adapts quickly to changing circumstances; cleverly navigates obstacles and constraints.


• Manages Uncertainty: Comfortable when things are in flux; readily shifts approach or behavior to fit changing circumstances.

Bias to Action

• Action Oriented: Propensity to act or decide and move forward with a logical approach; can decide and act without having the total picture.


• Delivering Results: Strives for high levels of achievement; maintains a clear and steady focus on meeting goals, despite obstacles; is resilient when encountering setbacks.

Customer Focus

• Identifying with Customers: Understanding who the external and internal customers are and what they value.

Managing Complexity

• Essence: Extracts the core meaning out of complex situations; can separate the important from the noise when problem solving; hunts for the root cause of successes and failures.


• Manages Conflict: Can hammer out tough agreements and settle disputes equitably. Stays positive, constructive, and respectful, even in disagreements or conflicts.

Capability Building

• Helps Others Succeed: Steps aside and lets others shine; serves as a mentor and coach; helps others apply their strengths and shore up on their weaknesses.

Interpersonal Impact

• People Smart: Reads people well: can articulate the qualities, perspectives, strengths, and weaknesses of others.


• Influence: Even without direct authority finds common ground and win/win solutions; gaining alignment on the path forward.

Strategic Vision

• Inspires Others: Creates common purpose/shared mind-set; raises other's confidence to tackle challenges; promotes high level of energy and excitement.


• Visioning: Can anticipate future consequences and trends; articulately paints credible pictures of possibilities and likelihoods.

Benefits:

• Comprehensive health, dental, and vision insurance


• Health Savings Account with an employer contribution


• Life Insurance 


• PTO


• 401(k) retirement plan with a company match


• And more! 

ENVIRONMENTAL/WORKING CONDITIONS: Normal busy office environment with much telephone work. Possible long hours as needed. The description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

*If you are viewing this role on a job board such as Indeed.com or LinkedIn, please know that pay bands are auto assigned and may not reflect the true pay band within the organization.

*No Recruiters Please

Disclaimer:

• Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.