Manager of National Enterprise Provider Mobility

Do you crave a career that truly makes an impact in people’s lives? Do you thrive on problem-solving and finding solutions? Join a dedicated, tight-knit team that creates an immediate and meaningful impact every day

Leidos QTC Health Services is seeking a Manager of National Enterprise Provider Mobility. You will lead a team consisting of National Enterprise Account Managers and Incarcerated Veteran Services coordinators. This role is responsible for working with internal departments to optimize provider utilization across all Leidos QTC lines of business in support of our mobile, clinic, homebound, and incarcerated veteran operations. Responsibilities include overseeing the status of operational issues, managing strategies and preparing reports to enhance and optimize our providers supporting traveling and incarcerated veterans’ needs of the Provider Network. Monitors and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives.

Primary Responsibilities:

• Responsible for specific team performance to achieve the operational goals of timeliness, quality, and customer service in support of Providers servicing incarcerated veterans and provider network mobility.


• Identify and maintain appropriate provider network staffing levels by region, specialty, capacity and adequacy demands in support of a robust travelling provider network.


• Responsible for the daily operational workflow, to include communication with external and internal customers, resolution of provider network access needs, and identify workflow concerns.

• Manage processes and procedures to ensure timely and quality completion of work according to client’s contractual obligations.


• Investigates and resolves non-standard provider requests/issues working with support teams


• Drives process improvement efforts using innovation, best practices, analytics and root cause analysis to identify and solve provider-based issues for enhanced efficiency and effectiveness.

• Ensure the use of best practice workflows and operational excellence in activities are utilized and seeks methods of automating recurring processes and reporting.

• Proactively meets with National Account stakeholders to review performance and network needs.

• Analysis and reporting on a monthly and quarterly basis utilization statistics of assigned accounts.


• Administer and monitor cost effective fiscal controls for contracted services.

• Responsible for employee recruitment, performance assessments, work assignments, recognition, and if needed, disciplinary actions to ensure the team is meeting assigned objectives.

• Establish clear performance expectations, workflows, and service standards.


• Conduct regular team meetings, performance reviews, and ongoing training and development.

• Oversees daily execution and performance management for Incarcerated Veteran workstreams, ensuring PRF timeliness, credentialing readiness, and queue aging targets are consistently met across the team.


• Perform other duties and responsibilities as assigned.

Required Qualifications:

• Bachelor’s degree from an accredited college in Business, Science or related health field, or equivalent experience/combined education required, master’s degree preferred


• 7 years of experience managing department/teams preferably supervision of remote employees


• Customer service experience working directly with independent providers in a medical or pharmaceutical environment highly desired, direct healthcare experience preferred


• Must be able to successfully pass National Agency Check and Inquiries (NACI) background investigation

Preferred Qualifications:

• Superior leadership skills


• Solid project and change management skills


• Experience in contracting and negotiating


• Exceptional customer service skills


• Highly self-motivated with an ability to work independently with minimum direction


• Excellent verbal and written communication skills


• Effective time management and sense of urgency


• Critical thinking skills with problem solving expertise


• Excellent organizational skills


• Must have the ability to work various hours of the day and weekends as needed


• Strong Microsoft Office skills


• Ability to travel 20% or more maybe required

Additional Information: (only add applicable items)

• Prefer CST or EST

About Leidos QTC Health Services

Leidos QTC Health Services collaborates closely with government and non-government customers to address current and future program needs within the health services domain. We specialize in disability-focused medical examinations, independent medical exams and review services, occupational health services, diagnostic testing, and case management solutions. As innovators, we focus on advancing technologies that improve service delivery, with a particular emphasis on enhancing accessibility for examinees in rural communities. With a proven track record of continuous improvement and steady growth, we now handle over 2 million appointments annually. Visit www.qtcm.com for more information.

Compensation and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

This role may fall under the Service Contract Act (SCA), a federal law which provides for a U.S. Department of Labor-prescribed minimum prevailing rate of pay and certain benefit levels. Where appropriate, Company-provided benefit plans such as comprehensive leave, holiday, medical, dental, life, accident, disability coverages, retirement plan contributions, and other health and welfare benefits and payments are utilized to meet these obligations. 

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos QTC Health Services will also consider for employment qualified applicants with criminal histories consistent with relevant laws.