Manager of Patient Services (RN), LHCSA (Albany, NY / Hybrid)

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other States and tech-based innovations.  

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)


• Own It (Drive and ownership)


• Do the Right Thing (High integrity)


• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Director of Patient Services for our LHCSA team.

This is a field-based role is based in New York.

Department & Position Overview:

 We are looking for a Manager of Patient Services, RN who has an innovative, entrepreneurial spirit as well as a passion for continually improving the way we do things. We are looking for a Manager to partner with us in our efforts to continually and iteratively make every aspect of our LHCSA business line better.  

This person will be responsible for the traditional parts of a Manager role: planning, organizing, coordinating, evaluating, providing clinical guidance and supervision of patient care for FreedomCare's LHCSA activities. The Manager will report directly to the LHCSA leadership team. 

 Responsibilities: 

Regulatory Compliance & Quality Improvement 

• Maintains current knowledge and ensures compliance with all regulatory and professional standards of care which includes DOH, DOL and CMS, etc.  


• Utilizes creativity in developing quality/performance improvement programs, instructing Clinical Management and implementing new and improved standards  


• Embeds quality protocols into standard operating procedures and evaluates them regularly 

Budget Management 

• Develops, prepares and monitors the agency personnel, supply and equipment budgets in collaboration with the Care Managers, Personal Care Attendants and supports supporting department Directors  

Staffing & Operations Management 

• Develops strategic staffing plans to ensure adequate staffing coverage in accordance with established productivity measures based on patient population needs  


• Oversees and monitors service/unit operational performance metrics inclusive of satisfaction, baseline agency and overtime costs, staffing and turnover rates  


• Clinical Practice collaboration with the Nurses and Nurse Manager(s) establishing care standards, evaluating overall staff compliance to deliver clinical outcomes


• Develops staffing plan and manage oversight of instructors for Aide Training School

Patient Care & Safety 

• Ensures accountability and support services essential to patient care


• Promotes a safe and caring environment for staff and patients that is conducive to positive health teaching, and maintenance; patient and family expectations of care; develops mechanism to assess same  


• Ensures that the overall planning process occurs for each unit within the service line  


• Analyzes findings from patient satisfaction surveys to establish service-based customer services agenda and ensures that unit-based agendas are developed with input from the nursing management and the staff  


• Supervises/provides timely resolution to patient and family concerns or complaints/incidents 

Leadership 

• Conducts monthly meetings with the nursing management to address equipment, scheduling, goals and objectives, performance metrics, improvement activities, and any staff concerns  


• Collaborating with LHCSA Administrator and other departments to build a training school for certification of new aides


• Multi-branch oversight


• Hires, educates, mentors, and evaluates nursing management 


• Educates nursing management in new and existing department procedures and systems (e.g. information systems, fiscal responsibility, etc) 


• Makes recommendations and provides opportunities for growth and development of the team 


• Responds in a timely fashion to staff concerns and functions proactively to retain staff  


• Functions as a leader of the healthcare team and various interdisciplinary committees to improve clinical outcomes and meet patient needs  


• Performs other related duties as assigned by senior management 

Desired qualifications: 

• 2+ years of Home Care Nursing experience demonstrating comprehensive understanding of homecare complexities and challenges 


• Master's degree in nursing or related field preferred, showcasing advanced knowledge in healthcare management and leadership 


• Current license to practice as a Registered Professional Nurse in New York State, ensuring compliance with regulatory requirements and standards 


• Previous experience in a Leadership a role with a strong preference for previous DPS experience with strong ability to lead and manage a team effectively 


• Strong assessment, clinical and documentation skills, essential for ensuring high-quality patient care and regulatory compliance 


• Effective communication skills (written and verbal), facilitating effective collaboration with teams, patients and families         


• Strong attention to detail, ensuring accuracy in documentation and adherence to protocols 


• Highly organized, capable of managing multiple tasks and priorities efficiently 


• Motivated self-starter and creative problem-solver, comfortable navigating and resolving challenges in a fast-paced, dynamic environment 


• Proficient utilizing technology and systems to enhance operational efficiency and effectiveness in healthcare delivery

Why work at FreedomCare? 

We are here for you and committed to providing a best-in-class employee experience.  We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career. This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others! 

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. 

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