Manager of Practice Supports

The vision of Colorado Access is to have healthy communities transformed by the care that people want at a cost we can all afford. Our mission is to partner with communities and empower people through access to quality, affordable care.

Why should you consider a career with Colorado Access?

We are a Colorado-based company, working to improve the health of our state. We care for individuals, families, and children who receive health care under Child Health Plan Plus (CHP+) and Health First Colorado (Colorado's Medicaid Program). Our focus is driving improvements in quality, member experience, outcomes, and cost. We are a mission-driven organization whose foundation is built by our vision, supported by our values and pillared by diversity, equity and inclusion.

Find work/life balance: We offer PTO, floating holidays, seven company paid holidays, work from home options (exceptions apply), an Employee Assistance Program and a 401K.
Be a part of something bigger and make an impact: We serve the underserved and most vulnerable populations in our community through access to quality and affordable health care. No matter what you do for Colorado Access, you are impacting our community and making a difference.
Sharpen your skills, learn, and grow: We support your continued development through tuition reimbursement, leadership training, promotion opportunities, performance evaluations, employee recognition, and a language pay stipend.

What you will do:

We are looking for a Manager of Practice Support who can help shape our vision and support our mission. Here is what the position will look like:
Ensures that all staff participate in regular performance improvement trainings.
Supports the Director of Practice Supports in addressing operational needs, implementation of processes and inter-departmental activities as needed. Responsible for improving the internal team workflows and operational efficiencies.
In this role, the Manager of Practice Support will be responsible for training new Practice Facilitator staff as well as provide direct support to their work with their assigned providers.
Works closely with leaders across the organization to make tactical and operational decisions that advance company strategies and goals and collaborates to deliver on company-wide deliverables/requirements.
Works in collaboration with Colorado Access departments responsible for providing support to the priority programs. This includes care management, utilization management, compliance, quality improvement, population health, customer service, claims, business intelligence, marketing, IT, provider engagement, member engagement, community engagement, etc.
Oversees implementation, operations, and evaluation of integrated behavioral health programming.
Provides oversight for programming to improve network performance measures associated with assigned mental health and substance use disorder KPIs, BH incentive measures, and performance pool measures.
Supports practices in implementing process improvements to assist them in engaging and evolving value-based care measures and programs.
Uses data to improve access to care, identify opportunities for process improvements, and evaluate outcomes.
Contributes and supports practices in the overall practice transformation learning community in Colorado.
Builds capacity (new tool development, documentation, reporting) within Colorado Access to support effective/efficient practice transformation activities.
Collaborates with Colorado Access teams, as appropriate; care management, integrated care, provider contracting and delegation, provider engagement, population health, and others.
Serves as liaison to the Department as a key stakeholder in reporting practice level activities as set forth by the State.
Establishes a data driven environment for the purpose of improving outcomes with a specific focus on provider analysis as it applies to incentive measures, payment reform, provider program outcomes and provider performance.
Leads data analysis projects related to behavioral and physical health projects to ensure data driven improvement and monitoring.
What you will bring:

Education: Bachelor's degree in health administration, business or related field required; or an equivalent combination of education and experience. Master's degree preferred.

Experience: Five years progressive related work experience, preferably in health care, health insurance, or the medical field. Additional experience working in medical operations (practice, hospital, health plan) with publicly insured populations (Medicaid, Medicare, Child Health Plan), conducting clinical data analytics, outcomes measurement in healthcare and use of data to drive change, managing process improvement and change initiatives for healthcare teams will be considered.

Knowledge, Skills, and Abilities: Strong project management, business operations, technology and business acumen to manage multiple projects to completion. Ability to motivate and lead people; collaborative work style with a strong ability to build relationships with internal and external stakeholders, gain credibility and collaborate with internal and external customers and stakeholders required. Demonstrates support for the company's mission, vision and values. Demonstrated ability to identify and resolve operational challenges both independently and working with and through others. Ability to deal with multiple levels of staff including executive level staff. Must have excellent negotiation skills and techniques. Position requires excellent written and verbal communication skills; ability to plan and lead meetings; presentation and training skills. General computer skills and ability to work with Microsoft Office products required. Must be able to handle high volume workload. May be required to manage multiple priorities and projects with tight deadlines.

Licenses/Certifications: A valid driver's license and proof of current auto insurance will be required for any position requiring driving.

Together we will be: an innovative and collaborative team who supports each other, the employees and vision of the company to reach our goals individually, together and as an organization.

Pay, Perks and Benefits at Colorado Access:

The compensation for this position is

$86,650.00 to $110,750.00

annually. The pay rate/salary is commensurate with experience.

In addition to being part of a mission driven organization serving our community, as an eligible Colorado Access employee, you'll receive a generous benefits package, that includes:

Medical, dental, vision insurance that starts the first day of the month following start date.
Supplemental insurance such as critical illness and accidental injury.
Health care and dependent care flexible spending account options.
Employer-paid basic life insurance and AD&D (employee, spouse and dependent).
Short-term and long-term disability coverage.
Voluntary life insurance (employee, spouse, dependent).
Paid time off
Retirement plan
Tuition reimbursement (based on eligibility).
Annual bonus program (based on eligibility, requirements and performance).
Where you will work:

This position will be a hybrid model work environment, a blend of 'In-Office' and 'Remote.'

We are not able to support out of state employees at this time as we continue to serve our members and community in the metro Denver area and across the beautiful state of Colorado.

Colorado Access is committed to providing equal opportunities to all people regardless of race, color, national origin, age, sex, genetic information, religion, pregnancy, disability, sexual orientation, veteran status or any other status protected by applicable law. We strive to maintain a work environment that is free from unlawful harassment and discrimination.

Other details

Job Function Manager
Pay Type Salary
Min Hiring Rate $86,650.00
Max Hiring Rate $110,750.00

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