Department: Operations / Sustainability
Reports To: Director Logistics & Operations
Location: Woodlawn – Building C
Position Summary:
The Manager of the Thrift Outlet Store and Sustainability Program is responsible for the strategic and day-to-day oversight of a high-volume thrift outlet store, integrated recycling program, and salvage brokerage operations. This position ensures that all efforts are aligned to maximize revenue, enhance operational efficiency, and minimize landfill contributions. The manager serves as the senior leader of a multifunctional facility, driving performance across outlet sales, recycling streams, and salvage product sales through effective team leadership, vendor relations, and data-driven decision-making.
Key Responsibilities:
Operational Leadership

• Oversee the daily operations of the thrift outlet store and co-located recycling/salvage operations.
• Develop and implement operational strategies to improve throughput, quality control, and financial performance.
• Ensure compliance with safety, environmental, and organizational standards.
• Monitor inventory flow, pricing strategies, and merchandising approaches aligned with secondary market demands.

• Manage and expand the organization’s recycling and landfill diversion initiatives.
• Track and report on diversion rates and environmental impact metrics.
• Identify and implement new streams for materials recovery and reuse.

• Maintain and grow productive relationships with salvage brokers, recyclers, and secondary market buyers.
• Negotiate favorable contracts and pricing for all outgoing salvage goods and recyclable materials.
• Monitor market trends to optimize product placement in appropriate resale or salvage channels.

• Hire, train, supervise, and evaluate staff across outlet and recycling functions.
• Create and manage team schedules to ensure coverage and efficiency.
• Drive a positive, performance-based culture rooted in accountability, respect, and development.

• Ensure a clean, safe, and welcoming environment for customers.
• Resolve customer concerns professionally and in alignment with organizational values.
• Promote the mission of sustainability and reuse within the community and among customers.

• Manage budget, payroll, and operating costs to ensure profitability.
• Analyze sales data, diversion rates, and other KPIs to make informed business decisions.
• Prepare and present reports to senior leadership on operational and environmental performance.

• Education: Bachelor’s degree in Business, Sustainability, Environmental Science, Supply Chain, or related field preferred. Equivalent experience considered.
• Experience: Minimum 5 years of experience in retail management, warehouse operations, or sustainability-focused environments, including team supervision.
• Strong knowledge of salvage markets, recycling best practices, and resale operations.
• Proven ability to negotiate, manage vendor relationships, and drive operational improvements.
• Excellent leadership, communication, and organizational skills.

• Fast-paced, physically active environment including warehouse and retail floor.
• Requires standing, walking, lifting up to 50 lbs, and use of standard office and warehouse equipment.
• Occasional travel to broker sites or sustainability conferences may be required.

If you’re looking for a rewarding, fulfilling experience, please join our team!! 
Please complete application and attach resume with detailed work experience.  Incomplete applications will not be considered for the position.

EEO Employer/Vet/Disabled