Manager of Safe House Services

To provide vision, oversight, and coordination for all WINGS Safe House (shelter) operations, services, and Crisis Line functions for this 24- hour facility.

Key Responsibilities:

• Oversee, plan, implement and evaluate all components of the 24-hour Family Advocate services. Ensure that services are proactive, responsive, and comprehensive by conducting periodic assessments of services.

• Hire, supervise, and train staff interns and volunteers.

• Develop, implement, and monitor operational procedures and program policies and procedures in cooperation with Director.

• Oversee the teaching, modeling, and the development of life skills and support to survivors of domestic violence and their children.

• Supervise and develop staff’s professional development including; volunteers and interns and the integration of strengths-based perspective.

• Oversee guest arrivals and departures.

• Monitor and maintain a safe and healthy living environment for all WINGS guests, staff, interns, and volunteers and oversee property management issues by working with WINGS Facilities Team.

• Identify volunteer opportunities and communicate them to the Manager of Volunteer Services. Cultivate and maintain long term volunteer relationships.

• Provides direct services in the form of support groups, case management, crisis intervention, emotional support, and conflict resolution to on-site clients, provides crisis intervention counseling and referrals to callers, and provide clinical intervention and support to staff when necessary.

• Work closely with internal WINGS teams to ensure wrap-around services. Teach and/or assist in supervising the WINGS 40-hour domestic violence training and other classes that provide CEUs as required.

• Responsible for the maintenance of timely, accurate records including up-to-date client files, statistics report, and census.

• Collaborate with area agencies to identify and institute best practices.

• Work with Development/Admin staff to establish indicators and outcomes measures and ensure accurate data collection and reporting; ensure timely submission of all reports.

• Attend and participate in all required meetings and training courses.

• Immediately report child abuse to the Department of Children and Family Services as mandated by law and in accordance with agency procedures.

• Evening, weekend, overnight and holidays are required to ensure the complete staffing of our 24-hour facility.

• On-call for Safe House emergencies, staff questions and staff absences as needed.

• Bachelor’s degree required; Master’s degree preferred: 5-7 years’ work in social services field desirable or equivalent experience.

• Strong management and supervisory experience preferred.

• 40-hour domestic violence training preferred.

• CPR and First Aid certification preferred.

• ICDVP credential preferred.

• Experience with shelter services preferred.

• Bilingual skills (Spanish) preferred.

• Familiarity with Microsoft Office Suite

• Possess the ability to work efficiently and independently and be highly organized with attention to detail along with strong project management, interpersonal and problem-solving skills.

• Skilled in working with sensitive issues and in maintaining professional boundaries with clients.

• Must demonstrate professionalism, flexibility, good judgment, and commitment to teamwork.

• Commitment to providing a safe, non-judging environment.

Full-time Benefits:

· 403b Retirement Plan

· 403b Employer Match

· Dental Insurance

· Medical Insurance

· Health Savings Account

· Paid Time Off

· Vision Insurance

· EAP