Manager of Security Services

Job Description
Position: Manager of Security Services
Location: Charlotte, NC/Fort Mill, SC

Salary: negotiable

The Manager of Security Services is the operational leader of the company in the geographical market of responsibility, typically reporting into a GM or an RVP. The MSS is responsible for the leadership, management, employee development and engagement, client relations, compliance, brand development and profitability of the branch/market. The MSS role is 10% strategic and 90% tactical. The strategic portion consists of planning, financial forecasting and leadership, which includes the following four leadership principles – 1) hire great people, 2) set clear expectations, 3) provide the tools they need to succeed, 4) hold them accountable. The tactical portion requires a willingness to manage the “weeds” of the business to include financial management, profitability of the branch/market, personal management and hourly staff recruiting, operational support to assigned accounts to include post order development and performance metrics tracking, building of management staffs/teams for the branch, maintaining client relationships throughout the region, building upon a culture of employee engagement and setting the example for all employees in the branch of servant leadership and personal commitment to the GardaWorld Values.

Performance Metrics:

The MSS is expected to achieve the following metrics within Garda's performance-based business environment:

Year over year growth in profit percentage and profit dollars in the branch
Manage to 2.5% unbilled overtime or less in the branch
Year over year improvement in Employee Engagement Scores in the branch
Minimum 95% annual client retention in the branch to include personal visitation to all clients weekly, monthly or quarterly depending on scope
Personally recruit a minimum of one new manager/staff in your branch annually
Develop a minimum of one manager/staff for promotion annually
Become proficient in all company software systems (on-boarding, scheduling, financial, CRM)
100% compliance to the GardaWorld Mandatory Requirements
Lead by example of living up to the Whelan Values
Personal Characteristics:

Company-Wide Culture - High Integrity (Character Beyond Reproach), Servant Leader (Never Asking Anyone to Do What You Aren’t Willing to Do), Hands-On Leader, Financially Prudent, Detail-Oriented, Thick-Skinned, Fun.

Qualifications
Education

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