Manager of Service Training & Standards

Position Overview
The Manager of Service Training & Standards is a hands-on leader responsible for developing, training, and coaching The JDK Group’s front-of-house team. This role builds and implements scalable training systems, sets clear service standards, and works directly onsite at events to lead by example, observe team performance, and ensure a consistent, high-level guest experience. This person is passionate about food, beverage, and hospitality, and finds energy in cultivating service teams that genuinely care about the guest experience. They thrive in fast-paced environments, enjoy building systems that support real people, and bring a fresh perspective to training and culture. The right candidate is not just a trainer. They are a coach, problem solver, and collaborator who is excited to shape how hospitality lives in a modern, growing organization. 

Key Responsibilities

Training and Development

• Design and deliver in-house and onsite training programs for Event Managers, servers, and bartenders

• Create and maintain service SOPs, onboarding tools, certifications, and evaluation systems
  
  


• Guide new team members through onboarding and continued growth
  
  


• Provide clear, actionable coaching and performance feedback
  
  


• Identify and develop future team leaders through mentorship and ongoing support
  
  

Event Presence and Team Oversight

• Serve as a Service Lead or Event Manager for select high-profile events
  
  


• Observe staff performance and provide real-time coaching and support
  
  


• Conduct regular site visits to ensure execution is aligned with JDK standards
  
  


• Coordinate with Scheduling, Culinary, Operations, and Sales teams to ensure support of cross-training 

• Support service quality, morale, and professionalism in the field
  
  

Service Standards and Accountability

• Own and evolve the front-of-house service standards across all event types and venues
  
  


• Track and manage compliance for required certifications such as ServSafe, RAMP, and TIPS
  
  


• Provide coaching, documentation, and performance support in collaboration with HR
  
  


• Help implement accountability systems that promote consistency and professionalism
  
  

Technology and Operational Tools

• Train staff on digital platforms, including scheduling software, shared drives, and internal checklists
  
  


• Support tech adoption and basic computer literacy across the service team
  
  


• Collaborate with leadership to improve training and staffing workflows using available systems
  
  


• Maintain accurate documentation and track team progress using shared tools
  
  

Team Culture and Engagement

• Promote a culture of hospitality, trust, and excellence aligned with JDK’s Core Values and Guiding Principles
  
  


• Support employee appreciation events, team recognition, and ongoing communication
  
  


• Foster a positive and professional work environment across all roles and departments
  
  

Qualifications

• 3 or more years of hospitality or event leadership experience, preferably in catering or events
  
  


• Proven ability to train and coach front-of-house teams at scale
  
  


• Experience creating or managing training programs, SOPs, or service documentation
  
  


• Strong communicator and confident leader in live event settings
  
  


• Technically comfortable and able to train others in scheduling software, Google Workspace, and shared platforms
  
  


• Able to work independently while collaborating across departments
  
  


• A valid driver’s license and reliable transportation are required for regular travel to venues and event sites.

Physical and Travel Requirements

• Ability to stand for long periods and lift up to 35 pounds
  
  


• Comfortable working in varied environments, including outdoor, tented, and private home settings
  
  


• Willingness to travel to off-site events and work evenings and weekends as needed
  
  

What Success Looks Like

• Team members are trained, confident, and delivering consistent, elevated service
  
  


• Training systems are documented, scalable, and in active use
  
  


• Event execution reflects strong service leadership and guest satisfaction
  
  


• Service culture is energized, accountable, and positioned for growth
  
  


• JDK’s hospitality standard is clearly reflected in every event, every shift, every team interaction