Manager of System of Care

The Manager of the Herkimer County System of Care (SOC), also designated as the Lead Family Coordinator (LFC) and identified as key personnel under the SAMHSA grant, provides leadership, coordination, and support for family-centered initiatives throughout the Herkimer County System of Care.

The Manager/LFC is responsible for the day-to-day implementation and coordination of grant-funded activities, programs, and initiatives. This position serves as a primary point of connection and collaboration among youth and families, community partners, service providers, schools, and other members of the System of Care collaborative. The Manager/LFC works to strengthen partnerships, promote family and youth engagement, and support the delivery of coordinated, accessible, and family-centered services.

This position is grant- and/or contract-funded through a government agency, school district, or community partner. Funding is subject to the terms and conditions of the applicable grant or contract and may be subject to renewal or modification on an annual basis. Funding arrangements may change with limited notice based on the availability and continuation of grant or contract funding.

ROLE AND RESPONSIBILITIES

Typical schedule 8am-4pm with Flexibility to work in the evening or on a weekend day based on the coordination of events/programming etc. 

Key Responsibilities:

• Supervises frontline staff and provides day-to-day leadership, coaching, and performance oversight.
• Manages the daily operations of a contracted work site or agency program to ensure effective service delivery.
• Supports the individuals and clients served by promoting quality services, positive outcomes, and person-centered practices.  
• Implements and enforces program policies, procedures, and operational standards to ensure compliance and consistency.
• Monitors program activities, addresses operational issues, and supports staff in meeting program goals and organizational expectations.

Activities can include but not limited to any or all the following depending on the need of the Herkimer County System of Care and the identified School districts: 

• Become familiar with the nature of the Herkimer County System of Care 
• Become familiar with the Connected Community Schools Model.
• Become familiar with Herkimer County System of Care and Connected Community Schools policies and procedures.
• Attend and support SOC families at bi-monthly C-SPOA meetings
• Inform the SOC team of any barriers families may encounter, and help facilitate a smooth entry into supportive services to families
• Conduct targeted outreach with Herkimer County residents related to System of Care initiatives
• Organize & facilitate Initiate and lead a family advisory council comprising parents and caregivers of SOC clients and provide family input to the System of Care Planning Team as scheduled
• The LFC will provide leadership, guidance and oversight to the Youth Ambassador Coordinator and support the effective implementation of the YAC’s deliverables
• Supervise and provide ongoing support to the Youth Ambassador Coordinator, including supervision, performance feedback and professional development
• Ensure Youth Ambassador Coordinator’s programming is implemented consistently and aligns with organizational goals, program expectations and youth engagement best practices
• Collaborate with Youth Ambassador Coordinator to develop, coordinate and evaluate youth engagement activities, meetings, events and projects
• Monitor program participation, engagement, outcomes and other data to identify successes, challenges and opportunities for improvement
• Ensure youth feedback and recommendations are appropriately communicated to organizational leadership and incorporated into program planning when appropriate
• Assist YAC with addressing barriers to participation and connecting youth and families with appropriate resources and support
• Ensure required documentation, reporting, and program deliverables are completed accurately in within established timelines
• Utilize School Districts as the single point of access to identify and outreach students to become members of the YAC. 
• Meeting monthly to engage in the development, implementation, and evaluation of System of Care, ensuring youth voices shape the project (CLAS Standard 13) 
• Cultivate a positive, supportive environment tailored to unique challenges by youth in the community 
• Coordination of programming/events materials 
• Data, Reporting & Quality oversight of all SOC deliverables regarding the Youth Advisory Council; minimally including meeting minutes, attendance/total # of students, demographics, topics discussed etc. 
• Collaborates with the Divisional Director, System of Care Project Director and Evaluator to administer and provide oversight of the National Outcomes Measures Assessment (NOMs) when required
• Provides reports minimally on a quarterly basis 
• Participate in SOC Planning Team Meetings as required; reporting out on deliverables 
• Attend trainings, conferences etc. As required and requested for System of Care 
• Complete Girls Circle training and specialized Mother/Daughter Circle Training. 
• Will facilitate specialized Circle training for Mother’s/Daughters that are enrolled in SOC and have completed the Girl circles as a pre-requisite through System of Care or an alternative provider. 
• Can co-facilitate girls circles as appropriate 
• Works with school district staff, including but not limited to district and building administration, guidance, and social work staff, to learn district wide policies and procedures, as well as building specific policies and procedures. 
• Attend school meetings as needed.
• Become familiar with existing school resources and programs.
• Attends and completes all training and certifications as required by Herkimer County System of Care and the Connected Community Schools Initiative. 
• Recording and submitting meeting minutes as directed.
• Collect, track, and maintain System of Care data with the utilization of project-specific trackers and other applicable resources and produce appropriate weekly and monthly outcome data as directed by the Divisional Director and Leadership team. 
• Traveling between school district sites, administrative office and/or community locations as designated by the Leadership team for in person meetings and/or trainings.  

Universal Job Functions

• Establish a work environment that creates positive communication between supervisors and employees and assimilates new employees to the agency's culture, values, and mission.
• Ensure compliance with all pertinent government and agency regulations and operating standards, including maintaining all required documentation and applicable databases.
• Assist with special projects as needed. 
• All other duties as assigned.

QUALIFICATIONS / EDUCATION / EXPERIENCE REQUIREMENTS

• Minimum of a Bachelor’s Degree in a related Human Services Field with five (5) years’ experiences in working directly with persons with a behavioral health diagnosis and experience in providing direct services to people with SMI, developmental disabilities, or alcoholism or substance abuse or in linking individuals with SMI, developmental disabilities or alcoholism or substance use to a broad range of services essential to successful living in a community setting. Prior management experience preferred.
• Basic Computer Skills (Windows, Outlook, Word, Excel)
• have ‘lived experience’ as a parent or primary caregiver who has navigated multiple child-serving systems on behalf of their child(ren) with CNYHHN Herkimer County System of Care Scope of Work social, emotional, developmental, health, behavioral, and/or addiction needs. The candidate must be comfortable sharing their lived experience.
• Travel is required. Must have a valid NYS Driver’s License.
• Competencies and experiences necessary include customer service orientation, diplomacy, diversity, flexibility, follow through, informing others, safety orientation, reliability and consistency, written communication and cooperation and teamwork, listening skill, optimism, quality orientation, analytical thinking.
• Applies and actively shares knowledge, expertise and best practices with team
• Behavior supports the mission, core values and objectives of the organization.
• Displays flexibility and openness in daily work and encourages others to stay open to change and improvement.
• Accepts and readily adapts to changing priorities, new ideas, strategies, procedures and methods.
• Demonstrates and promotes respect toward coworkers and adapts behaviors to work effectively with varying people and situations.
• Accumulates all relevant information prior to making job-related decisions; presents well-considered alternatives when making recommendations.
• Makes decisions in a timely manner.
• Represents the organization and its network of providers by displaying a respectful and caring manner with clients and their families.
• Addresses all client concerns in a timely and efficient manner and reports any complaints to their immediate supervisor or the Director of Health Home Operations for resolution.
• Complies with quality assurance, OSHA, HIPAA, FERPA (Family Educational Rights and Privacy Act), infection control, safety and other policies set forth.

WORK ENVIRONMENT / HAZARDS

• Job related tasks do not involve exposure or potential exposure to blood, body fluids, or tissue and Category I tasks are not a condition of employment. May have exposure to unpredictable individuals and situations when working at CCS sites, its affiliates or the community.
• OSHA Exposure Category III

PHYSICAL DEMANDS

• Certain deadlines and unanticipated developments may require work during evenings, weekends.
• Ability to quickly address any emergent issues without losing focus on task at hand.
• The employee must have full sight and hearing with fluency in the English language. While performing the duties of this job, the employee is regularly required to talk or hear.  
• The employee frequently is required to stand, walk and sit. Must be able to sit for long periods of time.
• Constantly operates a computer and other office productivity machinery, such as a copy machine, scanner, computer printer, etc.
• The employee will need to occasionally lift and/or move up to 25 pounds.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising work-flow and efficiency.

WORK CONTACT GROUP

All staff, family members, school district administration, community organizations, school and health home staff, board members.  

SUPERVISED BY: Divisional Director of Community Schools- Herkimer County 

SUPERVISES: Youth Ambassador Coordinator