Manager of Technical Documentation

We support democracy.

Our vision at Election Systems & Software (ES&S) is simple and unwavering — we provide products and services of exceptional quality and value to maintain voter confidence and enhance the voting experience. We accomplish this through continuous investments in research and development, resulting in regular product updates and security enhancements for each voting system we design, build, sell, and support.

Join the ES&S team where we are crafting the future of voting in the United States! As part of our team, you will provide solutions that meet the industry’s ever-evolving needs. Our people apply their innovative perspective to challenges big and small, and ES&S provides the resources to make our employees’ vision a reality.

Summary/Objective:

As a Technical Documentation Manager, you will lead a team of technical writers and coordinate the creation, organization and maintenance of technical documents. You will be responsible for ensuring that all documentation meets regulatory requirements and industry standards and is comprehensible and easily accessible for internal and external stakeholders.

Essential Duties and Responsibilities:

• Manages the documentation lifecycle for software and hardware products including creation, review editing and distribution. 
• Lead a team of technical writers and editors.
• Ensure technical documentation is clear, accurate and functional. 
• Collaborate with development and engineering teams to gather information.
• Maintain and update documents to comply with regulatory compliance.
• Coordinate with external evaluators to resolve documentation compliance issues.
• Implement and improve documentation standards and processes.
• Manage documentation projects to meet deadlines and quality standards.

Qualifications:

Education: Bachelor’s degree in Technical Writing, English, Computer Science, or a related field experience.

Experience needed:

• 5+ years of experience in technical writing or documentation management.
• Management experience preferred.
• Excellent written and verbal skills.
• Detail-oriented with strong organizational skills.

Competencies:

• Content Management Systems (CMS)
• Project Management
• Regulatory Compliance
• Editing and Proofreading
• Microsoft Office Suite
• Adobe Acrobat
• Collaboration Tools (e.g .Confluence, Jira)

Licenses/Certifications Required: None

Supervisory Responsibilities: This position supervises, develops and mentors staff.

Travel: Approximately 5% travel is expected

EEO Statement: In order to provide equal employment and advancement opportunities to all individuals, employment decisions at ES&S will be based on merit, qualifications, and abilities. ES&S does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, sexual orientation, national origin, citizenship status, marital status, age, disability, genetic information, or because of past, current, or future military obligations or any other characteristics protected by law.

This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.