Manager of Training and Employee Engagement

The purpose of this class is to develop and manage the County’s Training and Employee Engagement initiatives. Major functional areas include Training; Employee Engagement and Development; Employment Recruitment; Recognition and Rewards; and Communications. This class assesses organizational needs and designs, implements, and evaluates organizational development and continuous learning programs that support the County’s strategic plan, mission, and goals. The position plays a critical role in fostering a culture of continuous learning and professional development across the organization and carries significant responsibility for ensuring compliance with applicable federal HR regulations within the assigned areas. This class must maintain strong business acumen across all County departments and a comprehensive understanding of HR functions. It serves as a member of the HR Management Team and oversees division staff responsible for delivering specific services, completing specific projects, and assisting other units.

Essential Functions:

• Manages the County’s training and employee engagement programs, initiatives, and related budgets.
• Aligns County’s organizational development programming with the County’s Strategic Plan. 
• Develops, implements, and evaluates training, onboarding, employee development, and engagement programs.
• Conducts comprehensive needs assessments and gap analysis to determine organizational training needs. 
• Drives employee engagement by developing innovative training programs, onboarding initiatives, career development planning, management training, leadership development, and assisting with mentoring programs. 
• Oversees New Employee Orientation, leadership development, succession planning, and retention initiatives.
• Develops online training to enhance the NEO experience and County’s training curriculum. 
• Develops annual countywide training plans and training offerings aligned with organizational goals.
• Develops a training academy for the County including facets such as leadership, management, customer service, and other Human Resources related matters.
• Designs and implements employee recognition, reward, and engagement strategies to support retention, and increase employee morale.
• Manages vendors, contracts, invoices, and services related to training and employee engagement programs.
• Collects and analyzes workforce data and HR metrics to identify trends in retention, turnover, engagement, training participation, and employee development needs.
• Assesses training needs through surveys, interviews, and performance data analysis to create relevant learning solutions.
• Oversees HR communications strategies related to training, employee engagement, recruitment, and internal branding for the development of materials to promote training opportunities, employee programs, and HR initiatives.
• Partners with outside resources, management staff and other constituencies to create and coordinator a centralized training model to provide the strongest development programs while efficiently utilizing County resources.
• Works under very limited supervision and has broad decision-making authority within established policies and guidelines.
• Monitors and reports on training effectiveness, making data-driven recommendations for improvements.
• Ensures training compliance with applicable laws, County policies, procedures, and industry standards in assigned areas.
• Conducts instructor-led training sessions, both virtually and in-person.
• Oversees administration of the Learning Management System (LMS).
• Facilitates workshops, seminars, and e-learning sessions to engage employees at all levels.
• Provides leadership for assigned HR and cross-departmental projects.
• Supervises workflow, performance, training, and professional development of assigned staff.
• Serves as subject matter expert in training, employee engagement, and talent development.
• Participates in/on and or leads a variety of meetings, committees, task forces, and/or other related groups to communicate information regarding services, programs, areas of opportunity, and/or other pertinent information as appropriate.
• Prepares reports, presentations, and recommendations for leadership on workforce trends, program outcomes, and strategic initiatives.
• Works collaboratively with County departments, leadership, employees, and vendors to support a positive workplace culture.
• Promotes civility, accountability, professionalism, and excellent customer service.
• Performs other duties as assigned.

Education and Training:

• Bachelor’s Degree in Business administration, Human Resources, Public Administration, Organizational Development or closely related field. 
• Five (5) years of progressively responsible experience in human resources management, organizational development, learning management experience (LMS), online training development and delivery, and at least two (2) years of supervisory experience.

-or-

• Any combination of education and experience that meets the requirements for performing the essential functions of this job.

Licenses/Certifications/Other:

• Must possess a valid state driver’s license.
• Applicable professional human resources certification (SHRM, HRCI, or IPMA) preferred.