Manager on Duty (MOD)

Description

Are you ready to take your career to the next level in a serene oasis? Ojo Caliente Mineral Springs Resort & Spa, nestled in the captivating high desert, invites individuals like you like you to contribute to our commitment to exceptional guest experiences.

Why choose Ojo Caliente Mineral Springs Resort & Spa?

We're not just your average resort. Our luxurious and tranquil retreat offers a range of accommodations, including spacious rooms, suites, and casitas. Ojo Caliente Mineral Springs Resort & Spa is known for its natural mineral springs, which have been attracting visitors for centuries due to their healing and rejuvenating properties. The resort offers a unique blend of relaxation, wellness, and natural beauty, making it a popular choice for those seeking a serene and rejuvenating getaway. What sets us apart? It's our dedication to quality, innovation, and teamwork. We provide competitive compensation and foster a positive work environment.

Embrace the opportunity to contribute to a workplace that cherishes authenticity, diversity, excellence, gratitude, happiness, integrity, mindfulness, respect, and teamwork.

Join us in fulfilling our mission of providing genuinely gracious hospitality while stewarding and sharing sacred springs. Ojo Caliente Mineral Springs Resort & Spa awaits your expertise and passion.

The Manager on Duty (MOD) plays a vital role in ensuring exceptional guest experiences and maintaining operational excellence within the resort's guest services department. This position requires a strong background in hospitality, leadership skills, and a commitment to upholding the resort's standards of service excellence.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

1. Maintains a comprehensive knowledge of all Guest Services responsibilities.
2. Assists Guest Services Manager with maintaining a competent and motivated team, creating a learning environment which maximizes productivity, skill development and Guest Services team retention.
3. Maintains a calm and positive demeanor when confronted with difficult situations, to set a positive example for team members. 
4. Assists with scheduling onboarding and training of Guest Service Agents.
5. Follows operational policies and procedures, including safety and security protocols, to ensure a safe environment for team members and guests.
6. Follows and enforces proper cash handling procedures and accurately completes cash drawer, accounting, cash-out, and close-of-shift procedures.
7. Assists in overseeing the activities of all shift team members. This involves evaluating individual performance as well as fostering overall group cooperation. 
8. Supports team members by positively reinforcing successful performance and providing respectful and encouraging coaching, as needed. 
9. Performs routine walkabout, monitors activity, looks for, addresses safety/security/guest issues, etc.
10. Assists with check-in and check-out of guests in a confident, professional, and friendly manner. 
11. Maintains complete knowledge of all resort features/services, room rates and the daily house count.
12. Maintains awareness of any special groups or activities on the property.
13. Maintains a consistent presence at the front office. 
14. Projects an approachable and professional image in personal appearance, hygiene, and demeanor.
15. Responds to inquiries regarding services and room issues; resolves guest service issues and/or elevate to the Guest Services Manager when matters are outside scope or ability.
16. Serves as informational liaison to other departments by providing updated guest arrivals, departures, and evolving needs.
17. Understands first aid/emergency procedures and be able to direct guests accordingly.
18. Incorporate the resort’s culture of service excellence, mission, and core values into all aspects of job performance.
19. Performs the duties of Concierge, as needed to enhance guest experiences.

This job summary is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by their supervisor or management.

Please note that this description documents the general nature and level of work. As business needs change, the responsibilities of this role may evolve. The incumbent must be adaptable and willing to perform other duties as required.

Requirements

QUALIFICATIONS/REQUIREMENTS:

1. A minimum of 1 year of hospitality experience in a hotel or resort setting.
2. Highschool diploma or equivalent experience required.
3. Computer skills, experience, and aptitude to include MS Outlook, Word and Excel.
4. Excellent communication skills, verbal and written
5. Excellent interpersonal, management, and training skills.
6. Ability to work under pressure and utilize critical thinking to recognize problems and identify empowered solutions.
7. Ability to drive a golf cart, after training.
8. CPR and first aid certifications are a plus, or must be willing to be trained in same.
9. Must be able to work evenings, weekends, and holidays.
10. Ability to walk or stand and move about the resort (both indoors and outdoors) for eight or more hours per day, sit, reach, lift, bend, kneel, stoop, climb stairs, push and pull items weighing up to 40 pounds.
11. The position requires manual dexterity; auditory and visual skills; the ability to follow written and oral instructions and procedures; and the ability to speak and communicate in a professional manner.

Ojo Spa Resorts Discounts and Perks: 

Ojo Santa Fe Spa Resort and Ojo Caliente Mineral Springs Resort and Spa:

• Mission based company with values you can trust
• Medical, Dental, Vision, generous 401k (with employer match) after applicable waiting periods
• Employee Assistance Program (EAP) 
• Paid Sick Time
• Paid Time Off
• Ongoing training to build critical skills for current and future roles
• Numerous Growth & Developmental Opportunities
• Competitive Compensation
• Discounted Employee Lunch
• Free Lunch/Dinner on Thanksgiving & Christmas
• Employee Appreciation Lunches 
• Above and Beyond Awards - Ojo Bucks
• Soak in the Springs for FREE (Monday - Thursday). Free to employee and one guest (over age 13)
• 40% off Spa Treatments (includes private pools and private Ojitos)
• 40% off at the Restaurants
• 20% off at the Gift Shops
• Discounted Lodging Rate
• Hiking Trails

Ojo Santa Fe: Gym, Puppy Patch, Chicken Chat 

Ojo Caliente: Yoga Workshops (if space available)

Ojo Caliente Mineral Springs Resort & Spa is conveniently situated near several vibrant locales and scenic spots. Take a look at the distances below to see just how close we are to some popular destinations:

• Only 25 miles away from Espanola, NM. 
• Abiquiu, NM, is located only 31 miles away from our resort. 
• Pojoaque, NM, is conveniently located only just 34 miles away. 
• Taos, NM, is a short 40-mile drive from Ojo Caliente. 
• Los Alamos, NM, is just 42 miles away. 
• Santa Fe is 50 miles away. 

Apply today and become an integral part of the Ojo Caliente Mineral Springs Resort & Spa family. Make Ojo Spa Resort your next career move!