Manager on Duty Swing Shift

Gold Ranch Casino in Dayton is looking for a Swing shift Manager on Duty!

Job Summary: Achieves Company objectives in Customer Service, quality of service, and appearance of facility. Creates a positive, productive working environment. Oversees the guests and operations of the Casino Floor. 

Qualifications: 

Minimum six months previous supervisory experience in a casino setting is preferred. Must be professional and friendly and be able to get along with coworkers and work as a team. Must be able to meet the physical demands of the position. Must be able to read, write, and speak English fluently. High School Diploma or equivalent required.

Essential Job Functions: 

• Excellent customer service skills required. 
• Ensure all Guests feel welcome and are given responsive, friendly, and courteous service always.
• Maintains adequate staffing levels and utilizes Early Outs as business needs warrant.
• Control cash handling on the casino floor by adhering to Company and Gaming policies and procedures.
• Assist in all departments to ensure Guest satisfaction and efficient operations.
• Verify that all machines and equipment are in working condition, reports maintenance issues to proper departments.
• Assist in the implementation of Casino marketing, advertising, and promotional activities, and campaigns.
• Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, labor, and gaming requirements of the Casino, its employees, and Guests.
• Ensure that employees have necessary supplies to efficiently provide excellent guest service.
• Maintains confidentiality of all relevant information concerning guests, employees, and company assets. 
• Monitor Surveillance. 
• Investigates accidents/incidents involving Guests and Employees and prepares Incident Reports for Management and Human Resources. 
• Adheres to all departmental, health, and safety standards.
• Plan, assign, and direct Employees work duties and tasks.
• Resolves guest complaints and/or service deficiencies and resolve issues.
• Possess excellent organizational skills.
• Ability to work in a high pressure, fast-paced environment.
• Excellent attention to detail and ability to multitask.
• Familiar and proficient in the use of a Point-of-Sale register.
• Attend Management meetings.
• Familiar with standard office equipment including ten key calculator, copier, scanner, and desktop computer.
• Proficient in Microsoft Office programs including Word, Excel, and Outlook. 
• Must possess excellent math skills; able to calculate money accurately.
• Other duties as assigned.

Work Environment and ADA Requirements:

• Must be able to stand for entire shift. 
• Must be able to work in a casino environment with loud background noise and a smoky atmosphere. 
• Must be able to lift, push, pull and carry a minimum 25 pounds, and can move about the casino and operational areas. 
• Must be able to stoop, bend, reach, twist, crouch, squat, lift. 
• Must be able to listen and respond to visual and aural cues.  

Required Work Cards/Licenses/Certificates:

• Nevada Gaming Registration
• Alcohol Awareness Card (preferred)