Manager, Operations - Night Shift

Be Part of an Amazing Story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Manager, Operations facilitates the day-to-day labor planning and wave coordination of an assigned shift. They manage daily activities to ensure facility and organizational goals are achieved. They also perform other related duties, special projects, or assignments as required. 

What You Will Do

• Manage the wave planning on a shift, ensuring goals and targets are met or exceeded, while coaching and counseling direct reports. 


• Generate reports for management. 


• Ensure departments meet or exceed performance requirements in safety, cost control, quality, processing standards, flexibility, reliability, customer service, and plan execution. 


• Prepare and deliver presentations to the retail division and senior management as needed. 


• Identify, develop, and implement short- and long-term strategies to enhance profitability, productivity, and efficiency across operations. 


• Analyze work processes continuously to identify optimization opportunities and implement improvements. 


• Develop and foster a successful work culture committed to superior customer service. 


• Establish and maintain procedures and metrics to ensure customer service satisfaction goals are met. 


• Oversee all aspects of inventory control. 


• Drive and manage organizational change to support growth. 


• Review analyses of activities, costs, operations, and forecasts to evaluate progress toward department goals and objectives. 


• Develop training programs and ensure staff understanding and compliance.


• Provide a safe work environment by developing and enforcing safe and smart work practices, ensuring compliance with AOSE and safety programs. 


• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. 


• Collaborate with IT to refine systems that improve operations, productivity, and service levels. 

Skills You Will Need

Leadership & People Management: Strong leadership with the ability to coach, mentor, and foster a customer-focused work culture. 

Strategic Planning & Execution: Expertise in developing and executing short- and long-term strategies to drive operational efficiency. 

Operational Efficiency & Inventory Control: Proficiency in distribution management, optimizing processes, and overseeing inventory control. 

Analytical & Problem-Solving Skills: Ability to analyze work processes, solve problems, and make sound decisions in complex, fast-paced environments. 

Safety & Compliance: Knowledge of safety standards and ability to enforce compliance while maintaining a safe work environment. 

Communication & Interpersonal Skills: Excellent verbal and written communication skills, with a focus on clear, continuous, and collaborative interaction. 

Technical Proficiency: Skilled in Microsoft Office and IT systems related to warehouse management and operational improvements. 

Decision-Making & Problem Solving: Ability to recognize issues, develop solutions, and manage multiple processes simultaneously. 

Who You Are

• Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 


• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 50 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment. 


• Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs. 

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts


• Performance-based incentives


• Annual merit review


• Employee Assistance Program with mental health counseling and legal/financial advice


• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. 

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