Manager Operations Support

About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

The Manager of Operations Support ensures control, maintenance and continuous improvement of operational and process standards and Lean manufacturing, according to corporate policies, customer requirements and to the LSG Sky Chefs Production System Standards (LPS). They are responsible for Lean projects & Process management across the kitchen and the achievement of the budgeted savings target.

Main Accountabilities

Business Strategy, Policies and Tools

•    Drive adoption and cultural change to engrain Lean as a way of  doing business by leveraging Lean Principles

•    Lead local team from a technical aspect as well as a change management strategic approach

•    Interface with Operational improvement functions, compliance departments & CSC  leadership to support the timely and qualitative execution of the business strategy

•    Drive innovation and digitalization agenda from an operational perspective

•    Develop and monitor performance metrics and review mechanisms to drive improvement, protect revenue and maintain compliance

•    Drive process improvements by researching the feasibility and viability of best practices in manufacturing, logistics and system processes in the CSC.

•    Provide technical knowledge, internal and external resource support, inspiration and mentoring to CSC management on Lean principles

•    Drive customer specific improvements in operations closely aligned with Account Management

Leadership

•    Guide, motivate and develop the employees within the Human Resources Policy

•    Coach and mentor LPS resources and CSC leadership on lean methods and lean philosophy 

•    Ensure that the area of responsibility is properly organized, staffed and directed.

•    Participates in coaching the employee Performance process (success factors), as well as additional career development activities to enhance the effectiveness and potential of the team

•     Ensure that the company's values and management principles are being lived in the department(s)

•    Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations

 

Knowledge, Skills and Experience

•    Bachelor’s degree in Operations Management/ Industrial Engineering or related

•    Three to five years experience implementing and sustaining process improvements

•    Working knowledge of lean manufacturing, production systems

•    Knowledge and tangible application of Change Management is a plus.

•    Excellent communication skills both verbal and written

•    Ability to build, develop, and maintain strong cross-functional teams, employee relations and union relations

•    Proven track record implementing lean practices, materials management and/or production planning  optimization strategies

•    Proficient computer skills in Microsoft Office, Project Management Tools