Manager, Partnership Ops

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

The Manager in Growth Product and Partnerships (GPP) team, is responsible for building operational processes, tools, policies, and data required to bring our go-to-market strategy with highly complex strategic parties to life. The role requires a data-driven professional, preferably with client-facing experience, who has 5-6 years of experience transforming, improving, and supporting business processes to drive critical initiatives and other functional business priorities for the sales planning and execution cycle. The GPP team works closely with Product, Legal, Finance, Marketing, etc. teams to execute partnership agreements and deliverables that are typically highly complex, strategic, and cross-functional in nature. The manager will support a senior account executive across multiple areas critical to realize growth and progress with strategic partner accounts.

Operational Improvements:

• Identify inefficiencies in processes and workflows, and implement solutions to enhance productivity and effectiveness
• Work cross-functionally with a number of Visa teams including Product, Partnerships, Legal to drive process enhancements
• Define and implement SLAs, metrics, and performance standards to measure and improve portfolio health
• Host recurring meetings and business reviews to drive continuous growth and improvement between Visa and our partners
• Work closely with the Project Management Office to develop end-to-end project plans for new implementations, working closely with stakeholders and partners to ensure on-time delivery
• Work with back-office teams including Data Science to identify errors and optimize reporting
• Bring qualitative and quantitative feedback to team to drive decision-making

Performance Tracking & Reporting:

• Collaborate closely with data engineering to ensure data quality and accessibility
• Ensure onboarding and integration of data sources from various sources to identify trends, performance gaps, and areas for improvement
• Develop and support execution of customized account strategy, objectives and plans for select strategic partner accounts
• Support the account and relationship management and sales plan for these accounts, ensuring that the client's business objectives are met
• Align the cross-functional teams on key proposals including representation from Legal, Marketing, Product, Operations, Risk and Technology

Team Support:

• Provide support to the leadership team in various capacities, including meeting preparation and post-meeting action items
• Support the development, negotiation and signing of proposals by working with various internal stakeholders and relationships with strategic partner executives

Thought Leadership:

• Support exec reporting and interactions with senior management and executives to indicate the status of the partnership progress.
• Proactively educate the Visa organization on market developments and partner opportunities.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

U.S. Applicants Only
Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law, including the requirements of Article 49 of the San Francisco Police Code.