Manager Patient Advocate - MMTP Administration - Full Time/Days

A. Clinical/Technical/Service 

• Demonstrates the ability to perform clinical/technical/service/administrative tasks: 

• Develop, coordinate and oversee patient advisory groups and activities in all 18 clinics.

• Represent the patients perspective in policy development, especially with respect to regulatory and accreditation requirements.

• Supervise all Patient Advocacy Committee (PAC) meetings and activities.

• Manage all patient grievance matters in compliance with Federal, State, accreditation and licensing agreements.

• Train staff on ethical practices, patient rights and patients’ perspective (customer service). 

• Participate in local, state and federal patient advocacy task forces and consortiums to cultivate linkage agreement, and assist the program in developing additional support networks for patients.

• Oversee the distribution, collection and management of results of the patient satisfaction surveys.

• Develop and oversee patient peer support groups.

• Ensure all patient advocacy targets of funding agencies are met.

• Participate on the Quality Assurance Committee.  

• Responsible for patient education and training

• Modifies approaches based on patient age-specific needs and responses to treatment

• Provides care for patients based on age-specific needs.

• Uses communication techniques which are age appropriate.

B. Organizational/Managerial

• Participates in the department’s performance improvement activities.

• Maintains patient/employee confidentiality in the management of information.

• Observes the Health Care System’s compliance policies.

• Represents BIMC-MMTP on patient advisory committees of funding agencies.

C. Educational/Professional Development

• Participates in the development of other staff members.

• Meets regulatory, licensure and annual health assessment requirements.

• Identifies learning strengths and needs

• Utilizes learning resources.

• Organizes and executes training events and programs for patients and staff in conjunction with other staff.

• Assists staff and patients in keeping current on substance abuse issues and trends:

• Demonstrates the ability to communicate effectively and clearly both verbally and in writing.

• Develop and implement peer training modules.

D. Communication/Relationships

• Demonstrates a professional, courteous, and respectful attitude in dealing with patients, families and significant others.

• Displays courtesy, tact and patience during interactions with all members of the hospital staff and extended community.

• May be required to perform other duties as assigned or perform other duties when necessary.