Manager, Performance & Insights - The Orchard

• Office- first role, in office 4 days a week.


• Lead the execution of performance reporting across Digital Operations, Rights Management, and Content Integrity, ensuring accuracy, consistency, and scalability


• Develop and manage standardized KPI and SLA reporting, providing consistent visibility into operational performance and client support metrics


• Manage recurring performance reporting and review cadence (weekly/monthly reviews), enabling cross-team visibility, alignment, and accountability


• Aggregate and analyze data across teams to create a unified view of operational health, identifying key trends, risks, and anomalies


• Translate data into clear, actionable insights for leadership and stakeholders, highlighting key drivers and areas requiring attention


• Partner with team leads to contextualize performance trends and support follow-up tracking on key issues


• Deliver both standardized and ad hoc reporting, balancing structured performance reporting with responsive analytical support to meet evolving business needs


• Build and maintain dashboards and data visualizations (e.g. Looker, Sigma) to enable effective self-service where appropriate


• Ensure data integrity, consistency, and reliability through ongoing validation and quality checks


• Maintain documentation of KPIs, definitions, and reporting processes to reinforce standardization across teams

• 3+ years of experience in performance analytics, business operations, or data-driven operational roles


• Strong understanding of KPI development, SLA tracking, and performance reporting


• Advanced proficiency in Excel and data visualization tools (e.g. Looker, Sigma); strong SQL proficiency required for data extraction and analysis


• Proven ability to synthesize complex data into clear, actionable insights for non-technical stakeholders


• Strong communication skills with the ability to present findings in a clear and structured way


• High attention to detail with a commitment to data accuracy and integrity


• Experience working cross-functionally and supporting multiple stakeholder groups


• Ability to manage multiple priorities in a structured, proactive manner within a fast-paced environment


• Knowledge of music metadata, digital distribution, or DSP ecosystems is preferred


• Proficiency in Google, Apple, and Microsoft applications

Bonus Points

• Experience supporting operational reporting in a centralized or multi-team environment


• Experience working with a record label, distributor, and/or digital service content management systems (e.g. iTunes Connect, YouTube CMS, Spotify for Music Providers)


• Background in establishing reporting cadences or operating rhythms within global teams


• Fluency in a second language

What We Give You

• You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day  


• A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best 


• Opportunities to connect with our valuable resources, such as our Counsel of Equity & Progressive Action (CEPA), a group created by our employees tasked with developing and implementing innovative solutions to advance a globally-shared goal of ensuring fair and inclusive spaces for all


• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching 


• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans 


• Investment in your professional growth and development enabling you to thrive in our vibrant community.  


• The space to accelerate progress, positively disrupt, and create what happens next  


• Time off for a winter recess