Manager, Philanthropy Systems & Data Management (Remote)

• Direct Marketing Campaign Operations

  • Serves as subject matter expert related to backend data segmentation and criteria of direct marketing campaigns and ongoing jobs.  Develops, disseminates and maintains business documentation and ensures compliance with business rules related to all Direct Marketing and Digital operations processes to be used by vendors of the constituent database.  
  • Collaborates with Marketing agencies, IT partners and internal Marketing and Development stakeholders to help facilitate both regular maintenance and ad-hoc changes specific to ongoing jobs and related data activities. 

  Operational Analytics

  • Manages and leads requested operational reporting and analytics projects, using visualization tools to drive insights from complex data. 
  • Builds expertise of underlying data architecture of Feeding America’s configuration of Salesforce, as well as the accompanying data warehouse, especially in the areas of donations, campaigns, data integration with online CRM system, and various data and analytic configurations within the system. 
  • Serves as the subject matter expert to inform best practices on SQL and reporting related to Marketing, Development, Finance and donor data specific to related systems, including our General Ledger datafeed. 

  Ongoing Data & Systems Operations

  • Manages and onboards direct reports, including creating training and orientation materials.  Ensures oversight of assigned tasks and responsibilities by maintaining document statuses and timelines. 
  • Manages all quality control processes needed to maintain high levels of data hygiene for fundraising effectiveness.  Includes working with stakeholders to identify the impact on the organization, partnering with internal partners, problem solving to identify QC measures that should be established, developing and documenting processes and either implementing or overseeing the implementation of new and existing processes.  
  • Defines, scopes and collaborates on team projects, system upgrades and migrations, while working with cross-departmental stakeholders to gather requirements and feedback on final outputs for deliverables. 
  • Other responsibilities, projects and tasks assigned by supervisor. 

Required Experience and Qualifications:

• Experience as a user or manager of a fundraising CRM or of database solutions.
• Exceptional communication skills with the ability to work effectively with technical staff, non-technical staff, all levels of management and partners as required.
• Experience with record maintenance and data hygiene across the database systems.
• 6+ years of professional team experience or related experience working in direct marketing, data integrity and operations, or philanthropy operations, preferably at non-profit organization.
• Ability to multi-task with a strong sense of meeting deadlines and follow-up. 
• Advanced SQL programming with experience and ability to utilize best practice and offer and teach coding solutions when required.
• Proficiency and Knowledge of Tableau, Microsoft Power BI, Dashboard Creation, and Operational Analytics.
• Proficiency in Microsoft Office, particularly Excel with experience in pivot tables and macro creation.

Preferred Competencies, Experience and Certifications:

• Experience using a database system either in a philanthropy, financial or sales environment with relevant experience with Salesforce Nonprofit Cloud (NPC) a plus.