Manager - Player Development

Responsibilities: 

• Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled and entertaining atmosphere.


• Enthusiastically promote Bally’s customer-centric culture by providing superior guest service and building long-lasting guest relationships.


• Establish, implement, and enforce policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals.


• Provide direct supervision and leadership to Casino Hosts and Executive Casino Hosts, including coaching, development, performance management, and day-to-day operational guidance.


• Select, train, develop, and mentor Player Development team members through education, coaching, ongoing feedback, and corrective action when appropriate.


• Set clear expectations for Casino Hosts and Executive Casino Hosts and monitor performance to ensure alignment with Player Development objectives and Bally’s service standards.


• Oversee the overall execution of Player Development initiatives and strategies.


• Develop and implement strategies to increase player club membership, guest loyalty, and casino revenue.


• Support Slot and Table Games marketing initiatives.


• Develop, coordinate, and implement player special events.


• Oversee host engagement with players to support relationship development, retention, and revenue-driving opportunities.


• Ensure all guest problems and concerns are addressed appropriately, with a focus on exceeding guest expectations and achieving effective resolutions.


• Attend special events presented by the casino and provide leadership support for Player Development activities.


• Collaborate with other casino departments to support Player Development and overall property initiatives.


• Perform other duties as assigned.

Compensation: 

• Salary Range: $80,000 - $100,000 

Additional Benefits:

• $7 Daily Garage Parking

Work Environment

• Work is performed in a fast-paced casino environment with frequent exposure to bright lights, varying noise levels, and large crowds.


• Regular interaction with guests, team members, and leadership throughout the casino and property.


• Must be able to work effectively in high-volume and occasionally stressful situations while maintaining a professional and guest-focused approach.


• May require working varied schedules, including nights, weekends, holidays, and special events based on business needs.

Physical Demands

• Regularly required to stand, walk, see, talk, and hear.


• Frequently required to use hands to handle or feel objects and reach with hands and arms.


• Occasionally required to sit, stoop, bend, or crouch.


• Must be able to occasionally lift and/or move up to 30 pounds.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.