Manager - Player Services

Responsibilities:

• Perform duties related to the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program and maintain strict regulatory compliance.


• Support a service-driven culture by ensuring every guest interaction reflects Bally’s commitment to excellence.


• Coordinate with Marketing and other departments to ensure successful execution of promotions and events.


• Issue player cards and perform Player Services functions in accordance with Illinois Gaming Board regulations.


• Ensure compliance with company policies, procedures, regulatory requirements, and organizational goals.


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  Execute marketing promotions, events, drawings, and special programs to drive guest engagement.
  
  


• Issue complimentary offers to guests based on established play levels and company guidelines.


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  Respond to escalated guest concerns and service issues in a professional and timely manner.
  
  


• Select, train, coach, and develop team members to support performance and growth.


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  Directly manage and lead the Player Services team.
  
  


• All other duties as assigned.

Compensation:

• Target Salary: $66,000/YR

Additional Benefits:

• $7 Daily Employee Parking

Physical Demands & Work Environment:

• Regularly required to see, talk, hear, walk, and stand


• Frequently required to use hands to handle, feel, and reach


• Occasionally required to sit or stoop


• Must occasionally lift and or move up to 30 pounds


• Requires visual acuity to perform close-up activities, peripheral oversight, and distinguish color


• The work environment contains bright lights, loud noise, and stressful situations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.