Manager, Property Payment Operations

The Team

We are seeking a Manager, Property Payment Operations to join American Tower’s Property Management

organization’s Real Estate Management team. The team focuses on enabling consistent, efficient, and

controlled execution of landlord-facing property management activities, including landlord

payment-related activities, inquiry resolution, data quality, documentation, and related operational

support, delivered by internal teams and, where applicable, vendor-supported models, while aligning

regional practices to global standards and service expectations. Day to day you will oversee operational

processes related to landlord payments, data accuracy, issue resolution, property tax risk assessment,

performance monitoring, and process documentation globally. You will partner closely with Property

Management, Finance, Global Business Services, and Real Estate Management teams to ensure

standardization and sustained operational discipline. This role is essential to creating consistency across

markets, aligning processes, and supporting the transition to standardized systems, particularly within

Salesforce.

As a Manager, you will lead a team of property management professionals responsible for delivering a

defined set of activities, which may include landlord payment-related activities, landlord inquiry support,

data management, process execution, and oversight of vendor-supported execution within the

established operating model. Day to day, you will provide leadership, oversight, and governance to

ensure accurate execution, effective issue resolution, performance monitoring, and adherence to

standardized processes within the areas supported by your team.

What You Can Offer Us

• Oversee daily operational processes for landlord payment activities across
  
  the assigned region, ensuring accuracy, consistency, and timely execution.


• Manage and resolve landlord-related issues, including payment
  
  discrepancies, ownership updates, bank rejections, and inquiry escalations.


• Maintain and improve documentation of regional processes, ensuring
  
  alignment with global standards and compliance requirements.


• Support the transition of property-management-related workflows into
  
  Salesforce, including data cleanup, process mapping, and user adoption.


• Monitor regional performance metrics, including Key Performance Indicators
  
  (KPIs), inquiry turnaround times, payment accuracy, and issue closure
  
  rates; identify trends and propose improvement actions.


• Create consistency in operational execution across respective markets by
  
  identifying gaps, standardizing workflows, and reinforcing policies.


• Partner with Global Business Services (GBS), regional Finance, and
  
  Property Management teams to ensure smooth issue resolution and
  
  coordinated communication with landlords.


• Collaborate with global Real Estate Management leaders to implement
  
  updates, share feedback, and participate in continuous improvement
  
  initiatives.


• Assist with audit support, reconciliations, and quality reviews to ensure
  
  adherence to internal controls and regulatory requirements.


• Contribute to training, knowledge-sharing, and capability-building efforts to
  
  reinforce process adoption across teams.


• Build strong relationships with internal stakeholders and support the
  
  reinforcement of a landlord-centric service model.


• Responsible for leading talent selection, performance management, career
  
  development, and workforce planning within the approved headcount, for
  
  the team. You are expected to cultivate a collaborative team dynamic that
  
  enables the company to meet business objectives.


• Other duties as assigned.

What You Need to Succeed

• Bachelor’s degree required, with a concentration in Business, Finance, Operations, or a related field preferred.


• MBA or other relevant advanced degree preferred.


• A minimum of 8 years of property management operations, landlord inquiry support, rent or payment-related activity, shared services, or related experience within telecommunications, real estate investment trust (REIT), infrastructure, or similar industries required, with at least 3 years being in a people management capacity.


• Strong understanding of landlord facing property management processes relevant to the supported scope, which may include rent and payment related matters, inquiries, lease administration, reconciliations, and operational controls.


• Experience managing regional operations or multi country processes preferred.


• Working knowledge of enterprise resource planning or workflow systems and comfort with case management or issue tracking tools; Salesforce experience strongly preferred.


• Demonstrated success in process documentation, driving operational improvements, and implementing standardized practices.


• Strong analytical and problem solving skills; ability to identify trends, operational risks, and data issues.


• Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.


• Approximately 15% travel may be required in support of the position’s responsibilities.


• Fluency in English required; multilingual capabilities preferred.


• Strong organization, planning, and project management skills; ability to prioritize tasks for self and team to meet requirements and deadlines.


• Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.


• Strong leadership skills; ability to drive and motivate team to achieve results.